invalid charge method > succesful verification > invalid charge method
Hi all, we tried two cards, non pre-paid, and with both we get stuck at the "invalid charge method" step:
NCID: AYGWA9BDIIZI1 ZCID: A2EK70BYXU0BZA PAID: A2K645B62CXGK2 MCID: A2EK70BYXU0BZA MKID: A1F83G8C2ARO7P When: Jul 16, 2024 10:51:56 AM
If we try and verify the cards, it seems to work:
But then, if I try to appeal to unblock the account, I'm back again to "invalid charge method".
Meanwhile, our account has been blocked and I can't appeal as the charge method is invalid.
The bank can't see anything on their end.
I already checked here and everything seems correct:
https://sellercentral.amazon.co.uk/help/hub/reference/GUQLF3C3HXXXERLC
Could you please help?
Cheers,
Pietro
34 replies
Seller_N8sdIVWmCyj2a
this is the exact problem I’ve had for 2 months now, please check this post you can see me and other sellers have the same issue.
Julia_Amzn
Hello Pietro,
Thank you for reaching out.
Did you address this issue to the Seller Support? If yes, would you mind sharing a case ID?
Thank you,
Julia.
Julia_Amzn
Hi Pietro,
Hope you had a nice weekend!
Did you receive a new communication from our partner team?
Best,
Julia.
Seller_Yb630TV8IJwgK
Hi @Julia_Amzn,
Weekend was not bad thx.
No communications I can see.
No emails.
If I click here for direct messages I get an Invalid Charge Method screen
My cases with support are still all closed. When I open a case about Invalid Charge Method, it gets closed because "This email address is not the correct channel to submit an appeal.".
My original request is not about submitting an appeal though, as it's about a Charge Method verification.
In any case now I also need to appeal as my account has been deactivated, but all the links included in the case point to the same Invalid Charge Method screen.
So I need help with:
- Invalid Charge Method, which led to account deactivation.
- Account reactivation, which is blocked by Invalid Charge Method.
I would hope that fixing the Invalid Charge Method would then allow me to get the account reactivated... but back to your question: no new communications from Amazon partner team.
Julia_Amzn
Thanks for the response @Seller_Yb630TV8IJwgK!
In this case, I will guide you through the next steps. 😃
I will reach out to you in a private message, which you will find in your case log.
Please confirm once you receive it!
Julia.
Seller_Yb630TV8IJwgK
Hi @Julia_Amzn, I've received your message in the Cases and Requests Log section, thanks.
I'm chasing my accountant to get the documents you required. I'll update through the Cases and Requests Log section.
Could we please keep this thread open for now? Just in case I end up getting an Invalid Charge Method and then I have to re-explain everything in a new ticket?
All the best,
Pietro
Julia_Amzn
Hi Pietro,
Thank you for following the guide. Of course, we will keep this thread and our case open. Fingers crossed for the documents collection! 😊
Talk to you soon.
Julia.
Seller_Yb630TV8IJwgK
Hi Julia,
I've responded to your message in the Cases and Requests Log section, attaching some documents.
I'm afraid I can't see where to upload them, I suspect that the Invalid Charge Method screen is stopping me from accessing the correct section in Account Info > Business Information > Identity Information.
Could you please clarify where I should upload the new documents?
Cheers,
Pietro
@Julia_Amzn
Julia_Amzn
Hi Pietro, did you upload a new Charge Method first?
Seller_0Ks896eMgBmxQ
Hi,
I am having the same problem. I have tried 2 diff cards..Bank checked all ok. Amazon charged them. Then they say add a utility bill but now i find out you cannot upload until the card shows as valid.!
Help !!
Seller_Yb630TV8IJwgK
Hi Julia,
Nope, will do ASAP thx. I'll update here as soon as I can try that.
Just FYI, when in the past we added the two additional cards, it was never asked to upload documents.
BRB
