We are into the second day of this and our catalogue is still broken. Adding our account to the reports already in this thread, because the scale of what sellers are absorbing is not being reflected in the responses we are getting back.

Account: Amazon UK. Disposable food packaging and catering disposables, plus Home & Kitchen.

Scale: 300+ ASINs affected. That is our entire active catalogue.

Where we were before this started:

• Best Seller badge held on the majority of our range
• Around 60% of the remainder sat under #50 in their subcategory
• Ranks stable for months, in several cases over a year

Where we are now:

• Every badge gone
• Subcategory ranks past #100 across the board
• Several ASINs past #10,000

Nothing changed on our side. No listing edits. No flat files. No category changes. No price moves in the seven days before this started. No account health issues. Our listings are active and buyable. We came in one morning and a year of rank was gone.

Now the part nobody at Amazon has addressed.

Our categories are currently topped by listings sold by Amazon Retail and Amazon Basics. Third party ASINs with real, verifiable recent sales have dropped out of the node entirely while 1P listings hold the Best Sellers pages. Sellers in other threads are reporting the same thing, including an Amazon Basics cable sitting at #13 in USB Cables on "100+ bought in past month" while third party sellers moving thousands of units are nowhere near it.

So I am asking Amazon to answer this directly, rather than leaving sellers to draw their own conclusions:

Why are Amazon's own listings the ones left standing while third party listings have been stripped out of their nodes? If this is a catalogue failure, explain why the failure landed on one side of the marketplace and not the other. If it is not a failure, say that instead.

What we need, and we need it today:

1. A named ETA.
2. Written confirmation that BSR will be restored to pre-issue values

We are not a small account and we are not an isolated case. This thread alone now covers Health & Personal Care, Sports & Outdoors, Fashion, glassware, spice storage, cables, and now disposables and Home & Kitchen. That is not a category problem. That is the UK and EU catalogue.

Can someone from the Catalogue or Sales Rank team respond here with an actual update rather than a redirect to another thread.

#Featured-Offer-and-BSR

#Browse-Node

#Best-Seller-Badge

#Technical-Issue

#Detail-Page-And-Listing

@Kai_Amazon

@Michelle_Amazon

@Indy_Amazon

@Arish_Amazon