Hello

this forum case is my last hope. I have sent 400 items to amazon fulfilment center, tracking number shows delivered, but amazon has been closed this order and mentioned that 0 items was received. I have been opened two cases , because I need to get more information about this situation, and 3 weeks support is not answering. I am writing when I will have answer, and I have standard answer "thanks for case creation"

I'm asking someone to rase my case!!! this is not normal. I have payed a lot money for this items and I have all right to get information what is going on!!!

Hello everyone,

I’m a university student and I’m really in need of some help. Back in January, I created two different Amazon Seller accounts. At the time, my intention wasn’t to start selling right away, but rather to set up the accounts in advance so that when I was ready to sell, I could jump right into action without any delays.

Fast forward to July, I finally completed all the necessary preparations and was ready to start selling, hoping to at least cover my monthly expenses. However, when I logged into my account, I was shocked to see that it had been deactivated months ago. I’m not entirely sure what led to the deactivation, because as I mentioned, I hadn’t logged in for months and hadn’t even listed any products.

One of the accounts was associated with an email address that I’ve since deleted, so I can’t access that email to check what might have gone wrong. I believe any violation probably came from that account, but since I can’t log in, I’m unable to defend myself or even understand what happened.

No matter what I write in my appeals, Amazon has been rejecting them, and what’s most frustrating is that I haven’t been able to find a way to really explain my situation to someone who can help. It feels like this issue, which I’m convinced could be resolved quickly if someone could just review the evidence, has dragged on far too long. I’m still struggling to find anyone who can truly listen and help me sort this out.

If anyone here has advice or has been through something similar, I’d be so grateful for your input. I just want to get this resolved and move forward.

Thank you so much for taking the time to read this, and I appreciate any help you can offer.

It has been more than 51 days since I submitted the authorization document and it has not been reviewed yet. After I submitted the information, the page showed that I would receive a reply within one to two days, but why has it been 51 days

Hello,

Your Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will stay in your account for up to 90 days while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have taken this measure because one or more of your product listings are in violation of Amazon’s Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070). Amazon previously alerted you of these issues through notifications sent to your email address on file on the ASINs below:

ASIN: |B0CPVSRKJK|

Brand: ||

We’re here to help.

If you have questions about this policy or the information requested above, please reference the following:

-- Amazon's Intellectual Property Policy (https://sellercentral-europe.amazon.com/gp/help/external/201361070)

-- Intellectual Property for Rights Owners (https://sellercentral-europe.amazon.com/gp/help/G201361070)

-- Create a plan of action (https://sellercentral-europe.amazon.com/gp/help/external/G201623610)

-- Appeal an account deactivation or listing removal (https://sellercentral-europe.amazon.com/gp/help/200370560)

How do I reactivate my account?

To reactivate your selling account, please send us the following:

-- The root cause(s) of each of the Intellectual Property policy violations listed above.

-- The actions you have taken to resolve each of the Intellectual Property policy violations listed above.

-- The steps you have taken to prevent each of the Intellectual Property policy violations listed above going forward.

How do I send this information?

Submit this information by following the instructions in the banner on the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa).

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by following the instructions in the banner at the top of your Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_mpa). Your explanation should include the following information:

-- How your account has not violated the Intellectual Property policy.

-- Evidence that shows that your account complies with our Intellectual Property policy.

Hi Jeff,

Hope this email gets a response from you. I am reaching out desperately because I am experiencing a pressing issue with my Amazon seller account that is frustrating and confusing me.

A little background first: I joined Amazon Seller Platform in 2020, starting with a global account. I invested a lot of time and resources into learning about Amazon operations, managing two product lines, attending trade shows, working with factories, and researching products to make them more attractive to customers.

Everything was going great until September 2023, when my seller account was unexpectedly suspended by Amazon’s US team. They cited unverifiable information associated with my account, claiming that no listings or sales history could be found. This resulted in the suspension of all my North American accounts, followed by my global account the next day.

To resolve the issue, I provided all the necessary documentation, including utility bills, invoices, ID, and business documents. After two months of hard work, my account was reinstated, but I had to close all non-European accounts to focus on the European market.

However, I was once again facing suspension, this time from Amazon Belgium, for sales over €150 without a VAT number. I immediately deleted all listings over €150 and corrected the issue to get back online.

Recently, my European account was closed again on May 2, 2024, for selling a children's electric car, despite having all the necessary authorization documents for various models. I promptly uploaded the required documents on May 3, but a month has passed without any response (51 days). In addition, Amazon deleted all my active listings.

I have tried to contact Seller Support via email, but I am always redirected to the Account Health Team, who tell me they cannot help with this issue. I am at my wits' end. Why is it so hard to sell on Amazon despite my compliance with all policies and procedures?

Amazon is known for fairness and integrity, and I believe it has the potential to be better. However, these ongoing issues have severely affected my business and caused a lot of anxiety.

I kindly request that the authorization documents I submitted be reviewed expeditiously and my account be reinstated as soon as possible. It has been 51 days since I submitted the documents, and I have not received a response. If I need any additional information, I'm happy to provide it.

Thank you for your attention to this matter. I hope we can resolve this issue together.

Sincerely,

{Moderator Edit (Janina) persönliche Informationen entfernt}