My account has been deactivated in error, please help!!!

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Seller_v4xXxkksGUK4Y

My account has been deactivated in error, please help!!!

I`ve dot such email:

"Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account STORE OF CHOICE LTD which was enforced for violating one of our policies. As a result, you may no longer use the STORE OF CHOICE LTD Selling account to sell on Amazon.co.uk.

How do I reactivate my account?

In order to reactivate this Selling account, STORE OF CHOICE LTD please follow the below steps:

1. You must first reactivate the account associated with STORE OF CHOICE LTD by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, STORE OF CHOICE LTD by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – STORE OF CHOICE LTD ?

If you believe you do not own the other account, please follow the below steps:

1. If you once owned the account/were a rights owner but no longer own it/no longer have account rights, please submit an appeal following this https://sellercentral.amazon.co.uk/performance/notifications and provide supporting documentation to show that you no longer own it/no longer have any relationship to this account. Supporting documentation may include sales deed, purchase agreement, or business transfer agreement, contract termination, etc.

2. If you do not recognise the above account and believe this de-activation was in error, please submit an appeal following this link: https://sellercentral.amazon.co.uk/performance/notifications and confirm that this account does not belong to you. If we cannot substantiate the claim, your account will not be reinstated and this account will not be allowed to do business on Amazon in the future."

After watching the instructions and video guides, I tried to write an appeal regarding the activation of my account. I received about six rejections and am starting to lose hope of restoring access. The most interesting thing is that the video instructions recommend providing proof of company ownership, but there’s no option to attach a document in the appeal. I think the blocking occurred because I used two browsers on one computer. Now the question is, how do I prove that I am who I am, and that my company belongs to me? ;( Please help!

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Abella_AMZ

Hello @Seller_v4xXxkksGUK4Y,

This is Abella from Amazon to assist you.

We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.

I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.

Do you have a global account?

Please go through all the marketplaces like US , Japan and check the reason of de-activation in performance notification.

To reactivate your current selling account, please follow these steps:

Reactivate the related account(primary) first by submitting an appeal as instructed in the communication you received regarding that account.

If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.

Regards,

Abella.

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