Featured Offer Issue when it suddenly has disappeared twice in 2 weeks
I have a product that is one of my top products all the sudden lose the featured offer. We manufacture this product ourselves and do not distribute it to any wholesalers. Of corse there is replicas but we have been number one on amazon for 10 years with this item. Amazon have resolved this issue but its happened twice in the last 2 weeks resulting in 7 days lost sales overall which is a lot of revenue.
Has anyone got any advice how can stop this. i already have a min and max price on the listing. I have the price cheaper than other sites so a little unsure what to do next.
Featured Offer Issue when it suddenly has disappeared twice in 2 weeks
I have a product that is one of my top products all the sudden lose the featured offer. We manufacture this product ourselves and do not distribute it to any wholesalers. Of corse there is replicas but we have been number one on amazon for 10 years with this item. Amazon have resolved this issue but its happened twice in the last 2 weeks resulting in 7 days lost sales overall which is a lot of revenue.
Has anyone got any advice how can stop this. i already have a min and max price on the listing. I have the price cheaper than other sites so a little unsure what to do next.
10 replies
Sky_Amazon
Hello @Seller_CLmNsySJDC75g
Thank you for reaching out on Forums. I completely understand how frustrating it must be to lose the Featured Offer twice in two weeks — the revenue impact over 7 days is significant and we take this seriously.
To help us investigate further, could you please let us know if you've already contacted Seller Support regarding these incidents? If yes, kindly share the Case IDs so we can review the details and share potential next steps.
- Sky
Seller_CLmNsySJDC75g
Hi Sky
yes resolved but they are not saying why its happening so worried its gonna happen again, have paused a present order as its now a glooming cloud over me.
Arish_Amazon
Hi @SouthCoast,
Hope you are doing great. I'm moving your thread to the appropriate category where my team will review your situation and get back to you.
To help us investigate, could you please share the Case IDs from when Seller Support resolved these incidents? This will allow my team to review your concern and provide you with specific insights.
Thank you for your cooperation.
Best regards,
Arish
Manny_Amazon
Hello @Seller_CLmNsySJDC75g,
Thanks for the case ID. I have verified that you are the Featured Offer for the product.
Amazon doesn't share the specific details of the Featured Offer for a number of reasons. The way that the Featured Offer is calculated is very complicated and proprietary, and as such there is no specific actions that could be shared to guarantee the Featured Offer. In general it is recommended you follow the steps in the Become the Featured Offer help page to increase your chance of being selected. However, if you notice any changes in the future please let us know and we can investigate further.
Regards,
- Manny
Seller_CLmNsySJDC75g
Hi Manny
has gone again. Been about 10 days again now. The top seller in the category for 7 years and now we suffering as its our top product gone. It comes back for a few days once someone intervenes but then seems overide by the system. What can we do to fix this?
Manny_Amazon
Hello @Seller_CLmNsySJDC75g,
There is no way to guarantee you will get the Featured Offer as offers are selected from a pool of sellers.
Regards,
- Manny
Seller_CLmNsySJDC75g
Hi Manny
this is a product under our brand name that only we sell, we manufactured this and do not distribute to anyone else. No one else is selling a original branded product. We also do not sell it cheaper on other platforms. Its the number 1 product in this category for at least 5 years doing 1000 units+ and then suddenly its dieing for no reason. It cant be compared to a similar item thats cheaper because its the quality that we have manufactured which has a cost and why its become number one. Its almost like saying rayban sunglasses have lost the featured offer because someone else is selling sunglasses at 4.99. do you see my point? Jay
Seller_CLmNsySJDC75g
They are saying to sell the item half the price which would be a loss which is not possible obviously.
