We first listed a product ASIN: B09653D13M onto Amazon.co.uk, it was then automatically listed onto our Germany account because of the Build International Listings/PAN EU Marketplace tool, which we didn’t know was active and were not properly educated on how to use this. We didn’t notice that the item had automatically listed on the Germany account, as we don’t use that account.

This product was restricted in Germany so they closed down our account (it was a candle). We never sold this product or have ever sold any product in Germany (or intent to).

Amazon is now changing our photos, not letting us add new brands, not letting us make changes to our listings in the UK until this issue is resolved on our Germany account and we get it re-activated. However we have submitted various plans of action and requested help many times upon receiving the same generic response.

We have began working with the Strategic Account Services in Essentials since 1st April 2024 and they can no longer make changes or help us with building our business until the German account gets reactivated.

We have hired consultants to see if they can fix the issue.

We have undergone training to make sure we are always abiding by amazons policies.

Our business is being dramatically effected and listings getting destroyed. They seem to have no reasoning or ability to look past a genuine human error.

We are requesting to please have my DE store activated, for us to work on my home marketplace UK.

Regards

Ben Vince

Hello fellow sellers,

Has anyone else experienced customer feedback being wrongly assigned to their account?In the past few days, we have had two separate cases where negative feedback from a different order (and seller) was incorrectly linked to our account. In both cases, the customer confirmed the mistake and tried to change it, but Amazon’s system did not allow them to do so. Despite providing proof, Amazon refuses to remove the feedback, saying it does not violate their guidelines. This is clearly a system error, and it is unfairly affecting our seller metrics. If others have faced a similar issue, please share your experience. If this is a widespread problem, Amazon needs to investigate and fix it immediately.Looking forward to your insights.

Thanks!

Mike

Hi,

We have Account health warnings under "Regulatory compliance" - Product policy compliance section. We obtained the required registration number to be provided under "EPR: Germany Single Use Plastics – Tobacco Products and Filters" section for our brands that are affected by this SUP regulation. However when we try to submit the required information, we see an error message on the pop up page. This error message screenshot was provided in the attachment. Thus, we are unable to submit the DIVID registration number and proceed. This is an extremelty urgent matter. Please suggest.

We created several case around this system issue of Amazon, for over 10 days, ony response we get is auto messages claiming that internal team is handling the case. If we can not submit our DIVID number for SUP category on compliance dashboard, our ASINs will be deactivated (!) and the only reason will be Amazon compliance dashboard keeps giving errors.