ASIN is restricted in UK Amazon Marketplace
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Seller_7VoxsTFezcXt9

ASIN is restricted in UK Amazon Marketplace

Dear Amazon Seller Support,

I am writing to raise a concern regarding a recent issue with one of my ASINs, which is now being flagged as restricted in the UK Amazon marketplace. This comes as a significant surprise, as I had received approval to sell this ASIN prior to purchase of my stock, and based on that approval, I proceeded to invest in stock. However, I am now unable to list the product, leaving me with unsellable inventory and no prior indication that this restriction would be applied retroactively. This situation is extremely disappointing and has created unnecessary financial risk on my end.

I would appreciate clarity on the following:

Why has the ASIN become restricted after initial approval?

Is there a path to reinstate the ASIN for sale on the UK marketplace?

If reinstatement is not possible, what recourse is available to me, considering the product was purchased based on the earlier approval?

I believe this situation deserves urgent attention. I acted in good faith based on the information provided by Amazon, and I trust you will assist in resolving this matter promptly.

Looking forward to your prompt response.

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Tags:ASIN, Add a product, Listings
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Seller_ZJhFeE3tNKzfh

This is just a forum of other amazon sellers.

Its not actually Amazon Seller Support.

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Seller_ZVAz3d5lZuGid

As above reply, you need to open a case with Seller Support, not ask here, as no-one here has access to your account.

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Ezra_Amazon

Hi @Seller_7VoxsTFezcXt9,

I've reached out to our partner team for clarity on your situation.

While your Pet Ingestible application has been approved, there are two specific requirements that need to be addressed for this particular ASIN:

  • The product images currently don't include the manufacturer's contact information (this could be their address, website, or phone number)
  • The business and product information needs to be properly secured to the product label/packaging

You'll need to resubmit through the Pet Care product group application, making sure your new images meet these requirements.

Cheers, Ezra

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