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Urgent Help Needed: Account Blocked Despite Ongoing UK Establishment Verification Efforts
Dear Amazon Seller Community,
We are reaching out in desperation as we have been facing significant issues with our Amazon seller account since January 25th. For the past six months, we have been diligently working to prove our UK establishment status, but to no avail.
Here's a brief timeline of our situation:
January 25: We began the process of proving our UK establishment status.
May 1: Our account was suddenly blocked with the reason: "We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated."
Since then, we have submitted numerous appeals and provided extensive documentation to prove our status. Despite our continuous efforts, the result remains the same – our account is still blocked. Today, we received another response confirming that our account remains deactivated.
We are even prepared to accept being recognized as a non-UK establishment, but it seems this will not lift the account block either. We have been selling on Amazon since 2021 and never expected that our business could be destroyed overnight due to this issue.
We are at our wits' end and do not know what more we can do to resolve this situation. Our business is on the brink of collapse, and we urgently need guidance and assistance. Has anyone else faced a similar situation? What steps did you take to resolve it? Any advice or support would be immensely appreciated.
Thank you for your understanding and help.
12 replies
Seller_ZVAz3d5lZuGid
Are you established in UK, or is your business just registered here, and you are a non-UK resident ? I see you are a Ltd. Co, so they will need proof of that.
Apart from that, I cannot help. I too went through this in Januarty, but as I am a UK resident and only sell in UK, I was eventually verified, but even then it took MANY repeated submission of forms and proofs etc.
Seller_xAAVkHF1Rgi33
@Julia_Amzn @Sarah_Amzn pls help us, we dont know what we need to do..our account is blocked
Ezra_Amazon
Hi @Seller_xAAVkHF1Rgi33,
Can you please share the full email you have received from Amazon on May 1st regarding your account?
Regards, Ezra
Abella_AMZ
Hello @Seller_xAAVkHF1Rgi33,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
It appears your account has been deactivated for the VAT verification process.
From January 1, 2021, Amazon will be responsible for collecting UK VAT on the following sales of goods delivered to customers in the UK where ordered through any Amazon storefront
Where either of these supplies take place, Amazon will calculate and collect UK VAT from the customer at checkout and remit this directly to the UK Tax Authorities. You will not receive the UK VAT amount in your disbursements and will not be required to remit these amounts to the UK Tax Authorities.
According to the performance notification, it seems your selling account has failed the business establishment verification process associated with your value-added tax.
I regret to inform you that we are unable to provide any further assistance at this time.
Verification decisions are final and are based on the information and documentation that we have received from you.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
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