Amazon should hang their heads in shame over this.
Over the weekend and today on my picking sheet there are products with errors of one type or another, either wrong colour, duplicated colour, wrong pack size, wrong description, wrong bullet points and in some cases a completely different image from the actual product. I have been going on about this for over 5 years, with seller support, seller performance and this forum, here are the facts:
1) Seller support have no ability to amend any incorrect listing even with proof
2) The catalogue team no longer communicate with seller support
3) Sellers cannot contact anyone in the catalogue team or anyone that has the ability to amend a listing.
4) Amazon state that only the entity that created the listing can amend it, no seller can correct an incorrect listing and this entity probably no longer exists.
The result of this is millions of listings on Amazon that have errors, sellers know what these errors are and can do nothing about it, Amazon are knowingly causing buyers inconvenience by letting them purchase products that are incorrectly described and who gets the blame? The seller of course with a defect.
I estimate that 30% of the Amazon catalogue has errors and nobody can do anything about it.
Some sales I will cancel this morning, others I will remove from sale and some I will try and contact the buyer, but as Amazon has opted out all buyers from receiving messages I don't expect a reply.
So this is why the title is 'Amazon should hang their heads in shame' as a company that knowingly allows buyers to be misled despite sellers trying to amend these listings should do so.
All this requires is a person with a bit of common sense to come up with a policy that allows sellers to change listings providing they can supply 100% proof that an error exists in the listing, why would they not want to do that and make the catalogue accurate?
There are plenty of people in Amazon who seem to spend time changing things that do not need to be changed, so how about some of these people put to work actually changing what does need to be changed?
I know of no other company that I have dealt with over the last 45 years that knowingly allow there to be issues in their business and refuse to address them.
As usual nothing will happen, but I feel a bit less frustrated in having once again given my opinion.
Amazon should hang their heads in shame over this.
Over the weekend and today on my picking sheet there are products with errors of one type or another, either wrong colour, duplicated colour, wrong pack size, wrong description, wrong bullet points and in some cases a completely different image from the actual product. I have been going on about this for over 5 years, with seller support, seller performance and this forum, here are the facts:
1) Seller support have no ability to amend any incorrect listing even with proof
2) The catalogue team no longer communicate with seller support
3) Sellers cannot contact anyone in the catalogue team or anyone that has the ability to amend a listing.
4) Amazon state that only the entity that created the listing can amend it, no seller can correct an incorrect listing and this entity probably no longer exists.
The result of this is millions of listings on Amazon that have errors, sellers know what these errors are and can do nothing about it, Amazon are knowingly causing buyers inconvenience by letting them purchase products that are incorrectly described and who gets the blame? The seller of course with a defect.
I estimate that 30% of the Amazon catalogue has errors and nobody can do anything about it.
Some sales I will cancel this morning, others I will remove from sale and some I will try and contact the buyer, but as Amazon has opted out all buyers from receiving messages I don't expect a reply.
So this is why the title is 'Amazon should hang their heads in shame' as a company that knowingly allows buyers to be misled despite sellers trying to amend these listings should do so.
All this requires is a person with a bit of common sense to come up with a policy that allows sellers to change listings providing they can supply 100% proof that an error exists in the listing, why would they not want to do that and make the catalogue accurate?
There are plenty of people in Amazon who seem to spend time changing things that do not need to be changed, so how about some of these people put to work actually changing what does need to be changed?
I know of no other company that I have dealt with over the last 45 years that knowingly allow there to be issues in their business and refuse to address them.
As usual nothing will happen, but I feel a bit less frustrated in having once again given my opinion.
0 replies
Seller_FQHkqHJI5SqTh
The book catalogue's a complete mess too.
It's seems to be increasingly possible to find a reason NOT to list a book on Amazon.
Catalogued 4 over the weekend; 2 aren't in the catalogue, tried to create a new page got rejected, gave up, one the stock image is wrong, the other the publisher's incorrect.
Thankfully booksellers have other, better, sites to sell through.
The mess is contributing to the steady decline in Amazon's importance for used books. I wouldn't have thought that many used booksellers give Amazon even a passing thought when acquiring stock.
Seller_i38MVIJDH23AY
Common sense is banned.
I sell Disney Infinity figures. The range was discontinued a few years ago and they have let their GS1 prefix lapse. Someone else has now been given it and Amazon are pulling all the listings as they say the prefix does not match the brand.
It doesn't matter how many times I explain what has happened they just remove everything.
Seller_6ZJNP6FUwRRc7
welcome to the club! Seller Central are by far the worst people/ robots to deal with. I can’t even begin to tell you how many times I have almost thrown my laptop against a wall because of the inept responses to a problem from these guys. Richest company in the world!!! Jokers!
Seller_W6JSpivonYNIh
We all know that Scamazon is absolutely uselless.
Seller_AJxxLujbGDqaW
Quick update for anyone interested, not Amazon of course, 12 items from the weekend had completely incorrect descriptions, bullet points and titles, one of them, a clock which is a single white ceramic clock was listed as a 4 pack of pink clocks, cancelled, the other was a Bluetooth metal 5W speaker that is in fact a plastic, touch control 30w speaker, cancelled, others were pens and kids items all wrong in one way or another.
When is someone going to wake up and allow sellers to amend these listings and STOP inconveniencing buyers with these incorrect listings?
Seller_AJxxLujbGDqaW
Here is a prime example of what I am talking about, take a look and say no more!
https://www.amazon.co.uk/dp/B08FD7JHJ8
Seller_AJxxLujbGDqaW
Quick update to this, no response from Amazon, the response from seller support and account health is that they have no control over the catalogue, the catalogue team (if they actually exist) refuse to speak to either team.
So as I said, millions of listings with incorrect information, no way to change them and nobody to contact, great service Amazon and you don't even care that millions is lost in sales and customer returns due to this issue, let alone the inconvenience to buyers, a company that was responsible would act and do something about it, evidently Amazon is not a responsible company, they always think that everything is great and they can do no wrong, too big to care and the mounting serious issues are never addressed.
