WHAT SHOULD I DO TO HELP REACTIVATE MY ACCOUNT
how to reactivate my account i try everything it doesn't work somewhere i think it's wrong why my account has been stopped and solution please
Seller_k2X0L9mVRT0pW
nobody can advise when you haven’t given any info on the problem- post Amazons deactivation notice and your response
Seller_ZVAz3d5lZuGid
It depends why it was deactivated - have you had an email saying why ? - or is this a new account ? - if so ALL new accounts are deactivated whilst they check and verify your personal and business information, which can take a while.
Seller_qBUk1i66H3JQ7
Your account has been deactivatedPlease click "Reactivate Your Account" below to resume selling
I receive such a warning about my account, but I cannot understand what it is and I do not know what to do. I would be grateful if you could help me, thank you.
Seller_ZJhFeE3tNKzfh
That still doesn't actually say anything. That being said - did you click Next Steps?
Seller_qBUk1i66H3JQ7
Yes, I do, I send a form, but I get feedback as if it is not enough
Seller_RlZVPg3d6ZUGP
In your performance notifications does it tell you why you have been deactivated?
Seller_qBUk1i66H3JQ7
NO HIR NO INFORMATION Customer Service Performance
Seller FulfilledFulfilled by Amazon
Order Defect Rate
Target: under 1%
0%
0 of 2 orders
60 days
N/A
Order Defect Rate consists of three different metrics:
Negative feedback
0%
N/A
A-to-z Guarantee claims
0%
N/A
Chargeback claims
0%
N/A
Invoice Defect Rate
Target: Under 5%
N/A
View details
Policy ComplianceHealthy
Account Health Rating
This rating reflects your adherence to Amazon’s selling policies. Learn more.
200
0 100 2001000
All issues
Suspected Intellectual Property Violations
0
Received Intellectual Property Complaints
0
Product Authenticity Customer Complaints
0
Product Condition Customer Complaints
0
Food and Product Safety Issues
0
Listing Policy Violations
0
Restricted Product Policy Violations
0
Customer Product Reviews Policy Violations
0
Other Policy Violations
0
Regulatory compliance
0
View all (0)
Policy violation warning
0
Delivery Performance
Seller Fulfilled
Late Dispatch Rate
Target: under 4%
N/A
Pre-Fulfilment cancellation rate
Target: under 2.5%
N/A
Valid Tracking Rate
Target: over 95%
100%
1 of 1 orders
30 days
View delivery eligibilities here
View details
Payment Policy
Funds are held while your account is deactivated. Refer to the notification at the top of this page to reactivate your account.
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History
Submission
1 July 2024 12:21 BST
Please read all the answer options and choose the most applicable one.
I do not recognise the other account.
Are you currently utilising (or have utilised in the past) any third-party
company service that would explain the relationship?
No
Other than you or your current employees, does anyone else currently have
access (or previously had access) to your seller account information?
No
Are you a victim of account compromise or identity theft, such as a stolen
credit card?
No
If you believe that there has been an error, submit an explanation of why
you believe we have incorrectly detected that you are related to or
associated with the other account on Amazon.
I really don't understand what the problem is with my account. Can you
please explain in more detail? I did everything according to Am... view more
Seller_ZJhFeE3tNKzfh
Try Performance Notifications it should state there some reason for the deactivation.
Seller_RlZVPg3d6ZUGP
ok so that is a multiple account issue... have they given you the name of the other account?
Seller_qBUk1i66H3JQ7
No, I already have one account, this is it, I don't have another account.
Seller_RlZVPg3d6ZUGP
But on the email, does it give you the name of the account you're linked to?
Seller_qBUk1i66H3JQ7
I didn't receive an e-mail about this, when I logged into the account, I came across something like this
