Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller
Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(
22 replies
Seller_ZQyopdiwkUHOZ
Can you post the full notice that you received from Amazon? Have you opened a case with Seller Support? If so, also post the case ID number.
@Ezra_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Winston_Amazon Can any of you check case details to privately let OP know which seller and in what manner they're alleged to have violated code of Conduct by?
Seller_ZQyopdiwkUHOZ
But are they selling in the same categories?
Amazon wouldn't differentiate between positive and negative reviews.
Ok, so this is why your appeal is failing. You did what they accused you of and you're not acknowledging that you have, nor showing them that it won't happen again.
You need to appeal acknowledging that this is what you did wrong and the failure that caused it, then state what measures you're taking to address those failures, then finally what you're doing to make sure the mistake won't happen again.