Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller
Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(
22 replies
Seller_ZQyopdiwkUHOZ
Can you post the full notice that you received from Amazon? Have you opened a case with Seller Support? If so, also post the case ID number.
@Ezra_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Winston_Amazon Can any of you check case details to privately let OP know which seller and in what manner they're alleged to have violated code of Conduct by?
Seller_BLkmfW07Swqg4
Hello, yes, case 11221110602
Hello,
received your submission. Your submission did not include the information as requested on your Account Health page for this warning. We do not have enough information to remove the warning from your account at this time. To remove the warning, view the policy warnings on your Account Health page and follow the steps next to the policy warning to submit the required information.
What happens if I do not follow the instructions on the Account Health page?
The policy warning will remain on your account for 180 days following the date on which it was posted to your account.
Amazon.co.uk
Sincerely,
Seller Performance Team
Seller_ZQyopdiwkUHOZ
What was the original notice? The one that was emailed to you? It should also be in your performance notifications on Seller Central.
Seller_BLkmfW07Swqg4
1st message:
Hello,
We noticed some unusual reviewing, rating, or voting activity associated with this account. As a result, we removed all of this account's reviews, and the account is no longer able to contribute reviews, ratings, votes, customer questions and answers, and other related community content.
Why is this happening?
Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Reviews, ratings, and votes that violate the Amazon Community Guidelines and Review policies are not allowed. This includes, but is not limited to:
-- Reviews that are influenced or from a reviewer perceived to have a close personal relationship with sellers, publishers, or other reviewers.
-- Accounts created for the sole purpose of causing harm to sellers with reviews, ratings, or votes
-- Unauthorized party access to accounts to write reviews, ratings, or votes.
To learn more about this policy, please visit our Community Guidelines and Review policies:
This account can no longer contribute content for the following reasons:
-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.
-- We believe that the account was created for the primary purpose of writing reviews, ratings, or votes that violate our policies.
-- An unauthorized party may have accessed this account to write reviews, ratings, or votes.
Have your community privileges been deactivated in error?
If you believe there has been an error, provide information about this by replying to this email. Your explanation should include the following information:
-- Evidence or examples that demonstrate your account complies with our Community Guidelines and Review policies.
2nd message:
Dear ****,
We are reaching out to notify you about recent activity negatively impacting your account and have put it at risk of deactivation within 72 hours. We would like to speak with you about next steps to improve your performance and help you avoid disruption to your ability to sell.
What happens next?
To prevent your Amazon selling account deactivation, please follow the instructions in the banner at the top of your Account Health page in Seller Central within the next 72 hours.
We’re here to help.
If you have questions about this issue, you can request a call from us immediately by clicking the button below. The Account Health Support team is available 7 days a week to address your concerns in detail.
Seller_ZQyopdiwkUHOZ
Are you sure these are for the same reason?
The first message only prevents you from using the community features, it doesn't mention anything about your account being at risk.
Could the second message refer to anything else?
Is it possible that the account was used accidentally to rate or review something? Could someone with access to it have thought they were logged in to their personal account and not realised?
How long have you had the account?
Do you have a brand registry, and if so have you used it to report any IP infringements lately?
Seller_BLkmfW07Swqg4
1st. message it's for Amazon buyer account, now I can't leave any feedback and day after we received the 2nd message and it was regarding our Amazon seller account.
Account was never used for feedback, we left only couple of POSITIVE feedback for the sellers and they are selling not the same product as ours.
We have this account since 2019, using FBA, also we have our own registered brand and we never used it to report any IP infringements.
The main possible problem is that our former employee admitted to leaving a review for a product that we did not buy. He left 5 stars, but he did not write a review. We mentioned this in the appeal, but it was rejected. We do not know what else we can do, because we do not understand where exactly the problem may be.
Seller_k2X0L9mVRT0pW
Puzzled why your former employee would leave a 5 star review for a product you didn't buy? If I'm puzzled maybe Amazon are seeing this as manipulation (although in a positive not negative way?? Also not allowed. Was the seller of this product connected to you in any way?
Are you sure this is the only review that your employee made
Seller_BLkmfW07Swqg4
The former worker claims that he did it by mistake. The seller of this product did not contact us. We transferred everything we could to Amazon starting from 2019, with invoices, screenshots, etc., we called the Account Support team, they recommended rereading the Seller code of conduct principles carefully... we reread and agree with every point, but it does not help to reactivate our account :(
Seller_ZQyopdiwkUHOZ
But are they selling in the same categories?
Amazon wouldn't differentiate between positive and negative reviews.
Ok, so this is why your appeal is failing. You did what they accused you of and you're not acknowledging that you have, nor showing them that it won't happen again.
You need to appeal acknowledging that this is what you did wrong and the failure that caused it, then state what measures you're taking to address those failures, then finally what you're doing to make sure the mistake won't happen again.
