I can't withdraw money from my account
Please treat this case seriously, which is very important to us.
1. I can't withdraw money from my account, because the available funds have always been ZERO. We have contacted the "Account Payment" team, and they said that there is no problem with my account. I want to know why I can’t withdraw money when the account is normal?
2. Our Amazon store has been five years, and there is no violation of regulations and Amazon warnings, Why is there such a situation that cannot withdraw money. No reasons, No prompts and notifications, Why?
3. Two weeks have passed the withdrawal-cycle, Amazon has not solved my problems. At the same time, I have to face the suppliers' press for payment, the interest of the bank, the children's food and parents health, and the salary of employees...This is my only income. Who will bear my loss? I am very anxious and helpless.
4. Amazon should follow the business rules and Immediately lifted the restrictions on our withdrawal rights . I am just a small seller, please leave it immediately according to Amazon's rules. If there is no rules, if our rights cannot be protected, what is the significance of our sales of products in Amazon?
5. I hope that the Amazon team can see my appeal to help me deal with it.
Please help us quickly solve the problem of unable to withdraw money. Thank you very much. Please, please, please ！！！！！
Also there could be an issue with account level reserves. Have you had a chance to open a seller support page?
Yes
I contacted the account team and seller support and they both said there was no reason for the account and they didn't know why
My Case ID：
13365543261
13365367581
13377326361
13385718841
13430477391
13429477951
@Quincy_Amazon
@Steve_Amazon
5 replies
Seller_kIukTwdhvntAp
First, this is a FORUM and not Amazon so only other sellers are normally here to see questions and cries for help. The occasional MOD does stop by to monitor things and maybe one will see this.
It’s still the BEST place to post asking for help BUT just ask for the help from other sellers and NOT from any of the Amazon departments that probably don’t even know the Forum exists. (Only a SMALL amount of sarcasm there)!
Are you FBA or FBM?
Are you setting pricing to actually be profitable? Amazon FBA is a known money pit that takes 40% to 50% of sales proceeds. FBM is probably more like 20 to 25% depending on your shipping and supplies costs.
Do you have a LOT of inventory getting storage fees?
Are you doing an advertising spend?
All those add up. In addition a new seller can have a reserve amount needed to cover returns and counterfeit claims.
Seller_J46Ruz3VzvWCV
When the balance is "$0" there is nothing to withdraw.
I guess the question is why is it$0?
1. Did you make any actual sales? Because you seem to have no inventory listed.
2. Why no feedback since 2017? Did you buy this account??
3. Do you have $$ in reserves? If so did you complete verification?
There's more to this story ... so what is it?
Cooper_Amazon
Good Evening @Seller_Fcp1zY60ydPYD, I have escalated your cases to our internal partner team for review. They should get back to us within the next few business days. I will let you know once I hear back from them. Until then, have a wonderful rest of the week and take care. Sincerely, Cooper_Amazon
Seller_KYO2213Sm4oYl
Generally amazon customer support doesnt care about resolving issues. I havent had success with chat or talking over the phone.
Cooper_Amazon
Good Evening @Seller_Fcp1zY60ydPYD, I heard back from our internal partner team and it looks like the funds will be on hold until a successful appeal has been granted. You may begin the appeal process on 10/31/2023.
This information has also been sent to you within your 'Performance Notifications' tab with the title 'Your funds appeal' on September 1st, 2023. Please let us know if you have any further questions regarding the outcome of this case. Sincerely, Cooper_Amazon
