Hello Amazon Seller Community,

Our UK Amazon seller account has recently been deactivated for reasons unknown to us. We are seeking guidance on the steps required to reactivate the account and resume normal operations.

If anyone has experience with similar issues or can provide guidance on the reactivation process, we would greatly appreciate your insights. Additionally, if there is a specific Amazon contact person or department that can assist us directly with this issue, please let us know.

We have attached the communication we received from Amazon regarding this deactivation, in case it provides any helpful context.

Thank you in advance for your support and advice.

SHOPOGEINE

Hi,

My UK account deactivated by Amazon as they found another account with same name and I don't recongnise anyother account. I have informed them couple of times and they are asking below.

"To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation."

I am not sure what document I can send them to prove that other account doesn't belong to me?

Also, can someonw guide me how can I call Amazon UK to discuss my Seller account issue?

Dear all,

I am writing to ask for your help or guidance regarding an appeal regarding the deactivation of my Amazon UK seller account. The account was deactivated due to a invoice that Amazon says is not valid, the invoice is valid without any issues even the seller support team agrees, but not AI

Unfortunately, despite detailed appeals, all responses from Amazon are standard and automated. I have not received any information to suggest that my case has been reviewed by decision makers.

The deactivation of my Amazon UK account has had a huge negative impact on my business. This is a key sales channel in my business, and its absence causes significant financial losses, delays in customer service and the risk of losing the trust of my partners and recipients.

Has anyone had similar problems? Do you know how to effectively reach decision-makers at Amazon who could reconsider my case? Any advice, contact or suggestion will be extremely valuable to me.

Thank you in advance for your help and time!

Kind Regards

Abiliouk