FBA Refund
Hi.
I need some expert guidance.
One of buyer made two orders of same product but with different shipping address and after received product he made refund claim. Amazon issued him refund however after 40 days product did not come back. I asked SS team and they sent me this reply.
My product was a pack of branded shampoo and conditioner and each pack cost was £21.93.
I wondered customers have right to enjoy branded shampoo and conditioner even without paying any single penny.
I could not understand where is this policy applicable.
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I imagine shampoo will be a non return item as no one wants a half used bottle.
Why did the customer request a refund?
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The reimbursement policy states
Important: Amazon does not reimburse for refunded items that cannot be returned by customers per our returns policy , unless it is for a reason for which we take responsibility.
As Shampoo is not returnable then you can't be reimbursed for it.
Full policy at
https://sellercentral.amazon.co.uk/help/hub/reference/G9N934L7Y4SFWPJ4
