Hi all,
Hoping someone is able to help on this issue we've been facing for over 6 months now. We have a few branded products which have been flagged up as an intellectual property violation. Amazon have deactivated our account and are asking for the following:
"Your explanation should include the following information:
-- How your account has not violated the Intellectual Property policy.
-- Evidence that shows that your account complies with our Intellectual Property policy."
We have provided the full supply chain of our products from the official trademark authorisation to the manufacturers/distrubutors. A letter from them to our UK supplier and a letter from our UK supplier to us. All the documents close the link between the brand owner and ourselves who have been authorised to sell the product. It seems Amazon need a document from the trademark owner permitting us to use the product which of course we don't have as we are not the official distributors, but rather retail resellers.
Since we sell over 1000 a different products and the branded items making up less than 10% of our store, we eventually resorted to delete all the listings and informing Amazon that we will never sell these on Amazon - this too did not work.
Over the months we have sent pages and pages of appeals to Amazon, each time getting the same response or something along the lines of this (latest response):
"You will have to send a solid appeal with very detailed plan of action about root cause of the issue, corrective measurements and preventative measurements implemented to avoid same issues in the future. Please share evidence, where we can see that you have not violated amazon intellectual property policy.
Would really appreciate some help as Amazon formed good percentage of our revenue, which we have been losing out on and is affecting our business greatly.
Thank you in advance
