Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
Sign in
user profile
Seller_QIMWRIIsqJQai

Lost Buy Box (Featured Offer) MEGATHREAD

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

5.5K views
1.3K replies
Tags:Buy Box, Feature Offer
620
Reply
user profile
Seller_QIMWRIIsqJQai

Lost Buy Box (Featured Offer) MEGATHREAD

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

5.5K views
1.3K replies
Tags:Buy Box, Feature Offer
620
Reply
user profile
Seller_QIMWRIIsqJQai
Most helpful replyThis reply was marked most helpful by the original poster.

ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:

Greetings from Amazon Selling Partner Support Executive Escalation Department.

In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,

All your listings should be now eligible for the featured offer / buy box privileges,

I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!

310
1.3K replies
user profile
Seller_JLsqaOw9gpZwj

@Spencer_Amazon

Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:

B07HCDMSQ2

B06ZZFZ6H4

B07JM92JY4

B07KPKQD6M

B0BNVXGX57

B0CNRQMGWD

We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.

Thanks for your help, Malcolm

00
user profile
Seller_MdDq6uvtWVIZQ

For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.

B0DFVLCF67

01
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

B0D95D4KZK (missed in my yesterday post).

00
user profile
Seller_HAyLMJGpf8eI2

Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.

The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.

B0032YNDA0

B07PM7GGWY

B00M97E026

B00AGGITTM

B07765H5L9

B0BRNFWCTT

B0C3HZN4K2

B00004Z2Z3

B0000WSTQ0

B0BGY6HWMY

B001N4KBBU

B00766F6OQ

B001COQW14

B006GQM0UU

B000MX7KA8

B0046EDCYM

B0015B04J0

B0119OFNO8

B002D3ZJD0

B00JSO39SE

Potential high pricing error:

B076CNRC2C

B07FN5Z94N

B01J41DNZE

B0009YVD30

B0C43Y2XRX

B004UGALE0

Thanks.

00
user profile
Seller_9xgpoHTIS0PTt

Hi @Spencer_Amazon

Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,

ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT

Looking forward to see your kind response

00
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.

@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.

@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.

Regards, Spencer

00
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt,

I checked and you have the Buy Boxes back on the ASINs you shared earlier.

Regards, Spencer

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Thanks a lot. I got all my buy boxes back. Appreciate your help !

00
user profile
Spencer_Amazon

Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.

Spencer

00
user profile
Seller_c30OXTURyZaAv

Hi @Spencer_Amazon,

Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,

ASINs:

B0DDRHLQZL

B0D6HV95QN

Appreciate your Kind Support

00
user profile
Seller_BDrxRFMEDVHaC

Hi everyone, my whole store has lost the Featured Offer.

My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.

Please help me restore my Featured Offer. Thanks!

ASIN:

B0C3VN6GJT

B0C3VKMT68

B0C3VM5S96

B0C3VKS24J

B0C3VM6Z7T

B0C2YC1DNC

B0C2Y9S42T

B0C2Y96ZFZ

B0C2YBHWRT

B0C2Y8MTCZ

B0C2HXV2JN

B0C2HTF78R

B0C2HRKZFV

B0C2HV8CDZ

@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon

00
user profile
Seller_sz9M6E3L8y6SZ

Hello @Spencer_Amazon

It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.

Some of the affected ASINS:

B0D7FGYMHV

B0CYM46R3V

B0D47CQ79W

B0D47FVSXQ

B0CTLPN2W1

B0D9CHLZ19

B0D8TTZRMK

B0DC4X4C49

There are still more.

00
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.



However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.

However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
user profile
Seller_QIMWRIIsqJQai

Lost Buy Box (Featured Offer) MEGATHREAD

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

5.5K views
1.3K replies
Tags:Buy Box, Feature Offer
620
Reply
user profile
Seller_QIMWRIIsqJQai

Lost Buy Box (Featured Offer) MEGATHREAD

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

5.5K views
1.3K replies
Tags:Buy Box, Feature Offer
620
Reply
user profile

Lost Buy Box (Featured Offer) MEGATHREAD

by Seller_QIMWRIIsqJQai

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Tags:Buy Box, Feature Offer
620
5.5K views
1.3K replies
Reply
user profile
Seller_QIMWRIIsqJQai
Most helpful replyThis reply was marked most helpful by the original poster.

ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:

Greetings from Amazon Selling Partner Support Executive Escalation Department.

In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,

All your listings should be now eligible for the featured offer / buy box privileges,

I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!

310
user profile
Seller_QIMWRIIsqJQai
Most helpful replyThis reply was marked most helpful by the original poster.

ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:

Greetings from Amazon Selling Partner Support Executive Escalation Department.

In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,

All your listings should be now eligible for the featured offer / buy box privileges,

I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!

310
user profile
Seller_QIMWRIIsqJQai
Most helpful replyThis reply was marked most helpful by the original poster.

ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:

Greetings from Amazon Selling Partner Support Executive Escalation Department.

In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,

All your listings should be now eligible for the featured offer / buy box privileges,

I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!

310
Jump to reply
1.3K replies
1.3K replies
Quick filters
Sort by
user profile
Seller_JLsqaOw9gpZwj

@Spencer_Amazon

Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:

B07HCDMSQ2

B06ZZFZ6H4

B07JM92JY4

B07KPKQD6M

B0BNVXGX57

B0CNRQMGWD

We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.

Thanks for your help, Malcolm

00
user profile
Seller_MdDq6uvtWVIZQ

For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.

B0DFVLCF67

01
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

B0D95D4KZK (missed in my yesterday post).

00
user profile
Seller_HAyLMJGpf8eI2

Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.

The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.

B0032YNDA0

B07PM7GGWY

B00M97E026

B00AGGITTM

B07765H5L9

B0BRNFWCTT

B0C3HZN4K2

B00004Z2Z3

B0000WSTQ0

B0BGY6HWMY

B001N4KBBU

B00766F6OQ

B001COQW14

B006GQM0UU

B000MX7KA8

B0046EDCYM

B0015B04J0

B0119OFNO8

B002D3ZJD0

B00JSO39SE

Potential high pricing error:

B076CNRC2C

B07FN5Z94N

B01J41DNZE

B0009YVD30

B0C43Y2XRX

B004UGALE0

Thanks.

00
user profile
Seller_9xgpoHTIS0PTt

Hi @Spencer_Amazon

Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,

ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT

Looking forward to see your kind response

00
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.

@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.

@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.

Regards, Spencer

00
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt,

I checked and you have the Buy Boxes back on the ASINs you shared earlier.

Regards, Spencer

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Thanks a lot. I got all my buy boxes back. Appreciate your help !

00
user profile
Spencer_Amazon

Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.

Spencer

00
user profile
Seller_c30OXTURyZaAv

Hi @Spencer_Amazon,

Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,

ASINs:

B0DDRHLQZL

B0D6HV95QN

Appreciate your Kind Support

00
user profile
Seller_BDrxRFMEDVHaC

Hi everyone, my whole store has lost the Featured Offer.

My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.

Please help me restore my Featured Offer. Thanks!

ASIN:

B0C3VN6GJT

B0C3VKMT68

B0C3VM5S96

B0C3VKS24J

B0C3VM6Z7T

B0C2YC1DNC

B0C2Y9S42T

B0C2Y96ZFZ

B0C2YBHWRT

B0C2Y8MTCZ

B0C2HXV2JN

B0C2HTF78R

B0C2HRKZFV

B0C2HV8CDZ

@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon

00
user profile
Seller_sz9M6E3L8y6SZ

Hello @Spencer_Amazon

It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.

Some of the affected ASINS:

B0D7FGYMHV

B0CYM46R3V

B0D47CQ79W

B0D47FVSXQ

B0CTLPN2W1

B0D9CHLZ19

B0D8TTZRMK

B0DC4X4C49

There are still more.

00
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.



However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.

However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
user profile
Seller_JLsqaOw9gpZwj

@Spencer_Amazon

Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:

B07HCDMSQ2

B06ZZFZ6H4

B07JM92JY4

B07KPKQD6M

B0BNVXGX57

B0CNRQMGWD

We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.

Thanks for your help, Malcolm

00
user profile
Seller_JLsqaOw9gpZwj

@Spencer_Amazon

Hi Spencer please can you help reinstate the Lost BuyBox on the below own-brand items where we are the only seller:

B07HCDMSQ2

B06ZZFZ6H4

B07JM92JY4

B07KPKQD6M

B0BNVXGX57

B0CNRQMGWD

We have over 400 SKUs, any progress made on what is causing this glitch, with all others owning the buy box? We have lost £1,000s in sales in last 10 days as a result.

Thanks for your help, Malcolm

00
Reply
user profile
Seller_MdDq6uvtWVIZQ

For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.

B0DFVLCF67

01
user profile
Seller_MdDq6uvtWVIZQ

For my seller canter all of the inventory feature offer missing for last one month the missing ASINs are as follow please help me resolve this because it's effecting my business a lot.

B0DFVLCF67

01
Reply
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Could please help reinstate buy box for our FBA ASINs. We have had zero sale due to this issue. Thanks in Advance !

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

00
Reply
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

B0D95D4KZK (missed in my yesterday post).

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

In my request yesterday to get your help re-instate buy box for my FBA ASINs, I missed one ASIN # which is also missing featured offer option. There is zero sale without this featured offer option. My FBA ASINs missing buy box are:

B0D95CPR2M

B0D95D7RDL

B0D95C3NBB

B0D95DGR3J

B0D95CMX8X

B0D95D4KZK (missed in my yesterday post).

00
Reply
user profile
Seller_HAyLMJGpf8eI2

Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.

The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.

B0032YNDA0

B07PM7GGWY

B00M97E026

B00AGGITTM

B07765H5L9

B0BRNFWCTT

B0C3HZN4K2

B00004Z2Z3

B0000WSTQ0

B0BGY6HWMY

B001N4KBBU

B00766F6OQ

B001COQW14

B006GQM0UU

B000MX7KA8

B0046EDCYM

B0015B04J0

B0119OFNO8

B002D3ZJD0

B00JSO39SE

Potential high pricing error:

B076CNRC2C

B07FN5Z94N

B01J41DNZE

B0009YVD30

B0C43Y2XRX

B004UGALE0

Thanks.

00
user profile
Seller_HAyLMJGpf8eI2

Hi @Spencer_Amazon, We are urgently reaching out to address a critical issue impacting my business on Amazon.co.uk.

The ASINs in my catalog have been disabled from being the Featured Offer. This happened across the ASINs listed below.

B0032YNDA0

B07PM7GGWY

B00M97E026

B00AGGITTM

B07765H5L9

B0BRNFWCTT

B0C3HZN4K2

B00004Z2Z3

B0000WSTQ0

B0BGY6HWMY

B001N4KBBU

B00766F6OQ

B001COQW14

B006GQM0UU

B000MX7KA8

B0046EDCYM

B0015B04J0

B0119OFNO8

B002D3ZJD0

B00JSO39SE

Potential high pricing error:

B076CNRC2C

B07FN5Z94N

B01J41DNZE

B0009YVD30

B0C43Y2XRX

B004UGALE0

Thanks.

00
Reply
user profile
Seller_9xgpoHTIS0PTt

Hi @Spencer_Amazon

Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,

ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT

Looking forward to see your kind response

00
user profile
Seller_9xgpoHTIS0PTt

Hi @Spencer_Amazon

Before one week my account all listing buy box lost even i am the brand owner ,FBA seller ,my sales from 1000 £ daily to zero ,

ASIN B0BFLWTT5T, B0BHVXNK2F , B0BY72JJSB, B0C732H4MN, B0CBHJB5FT

Looking forward to see your kind response

00
Reply
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.

@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.

@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.

Regards, Spencer

00
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt, I submitted your ASINs to the BuyBox team.

@Seller_QVPrSmJEdV7JD, I checked and saw you have your Buy Boxes back.

@Seller_HAyLMJGpf8eI2, I have shared your ASINs numerous times, if you still do not have your Buy Boxes back you need to raise a case with Seller Support.

Regards, Spencer

00
Reply
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt,

I checked and you have the Buy Boxes back on the ASINs you shared earlier.

Regards, Spencer

00
user profile
Spencer_Amazon

Hello @Seller_9xgpoHTIS0PTt,

I checked and you have the Buy Boxes back on the ASINs you shared earlier.

Regards, Spencer

00
Reply
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Thanks a lot. I got all my buy boxes back. Appreciate your help !

00
user profile
Seller_QVPrSmJEdV7JD

Hi @Spencer_Amazon,

Thanks a lot. I got all my buy boxes back. Appreciate your help !

00
Reply
user profile
Spencer_Amazon

Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.

Spencer

00
user profile
Spencer_Amazon

Thank you for confirming @Seller_QVPrSmJEdV7JD, I am glad I was able to help.

Spencer

00
Reply
user profile
Seller_c30OXTURyZaAv

Hi @Spencer_Amazon,

Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,

ASINs:

B0DDRHLQZL

B0D6HV95QN

Appreciate your Kind Support

00
user profile
Seller_c30OXTURyZaAv

Hi @Spencer_Amazon,

Could you please help reinstate our Buy box, We are getting Zero sales and our Business is totally mess, We are doing private label and we are only seller. It seems like a System Glitch. Please help Fix the issue and reinstate our Buy box,

ASINs:

B0DDRHLQZL

B0D6HV95QN

Appreciate your Kind Support

00
Reply
user profile
Seller_BDrxRFMEDVHaC

Hi everyone, my whole store has lost the Featured Offer.

My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.

Please help me restore my Featured Offer. Thanks!

ASIN:

B0C3VN6GJT

B0C3VKMT68

B0C3VM5S96

B0C3VKS24J

B0C3VM6Z7T

B0C2YC1DNC

B0C2Y9S42T

B0C2Y96ZFZ

B0C2YBHWRT

B0C2Y8MTCZ

B0C2HXV2JN

B0C2HTF78R

B0C2HRKZFV

B0C2HV8CDZ

@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon

00
user profile
Seller_BDrxRFMEDVHaC

Hi everyone, my whole store has lost the Featured Offer.

My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.

Please help me restore my Featured Offer. Thanks!

ASIN:

B0C3VN6GJT

B0C3VKMT68

B0C3VM5S96

B0C3VKS24J

B0C3VM6Z7T

B0C2YC1DNC

B0C2Y9S42T

B0C2Y96ZFZ

B0C2YBHWRT

B0C2Y8MTCZ

B0C2HXV2JN

B0C2HTF78R

B0C2HRKZFV

B0C2HV8CDZ

@Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon

00
Reply
user profile
Seller_sz9M6E3L8y6SZ

Hello @Spencer_Amazon

It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.

Some of the affected ASINS:

B0D7FGYMHV

B0CYM46R3V

B0D47CQ79W

B0D47FVSXQ

B0CTLPN2W1

B0D9CHLZ19

B0D8TTZRMK

B0DC4X4C49

There are still more.

00
user profile
Seller_sz9M6E3L8y6SZ

Hello @Spencer_Amazon

It has happened again. I lost about 70% of my buy boxes - featured offer. I have 250 listings with only 32% featured offers. [CASE 10384060072]. Please forward my case to the appropriate department.

Some of the affected ASINS:

B0D7FGYMHV

B0CYM46R3V

B0D47CQ79W

B0D47FVSXQ

B0CTLPN2W1

B0D9CHLZ19

B0D8TTZRMK

B0DC4X4C49

There are still more.

00
Reply
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.



However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.



However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
Reply
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.

However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
user profile
Seller_fcpOQvCaJUGoS

Hello,

@Spencer_Amazon

@Simon_Amazon

@Ezra_Amazon

@Winston_Amazon

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since April, I've achieved month on month steady growth on the UK marketplace. I currently have over 10+ active SKUs.

However, overnight, without any warning or notification, since 4 October, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £3000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 424.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here all my ASIN, because this issue affects ALL of my SKUs (40+ listings), These are a few of the asin I've had problems with:

B0CWTH52XV

B0D3H8MZVC

B0D3H5N8YX

B0D4LVBVW4

B0D14JC7PD

and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

00
Reply

Similar Discussions

Similar Discussions

Go to original post