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Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_qAXHOhnSXisEN
post. Has anyone had any positive update on this as of yet?
I agree that it is ridiculous and the automated case responses are incredibly frustrating,
Please can someone from Amazon look into my ASIN B0CVV6S5M2 and provide an update on the featured offer box will be returned to us?
This is severely damaging to small businesses such as my own.
We pay thousands upon thousands to Amazon in fees, professional seller plans, ppc all for a poorly implemented system to come along effectively making your best selling products invisible
Seller_uurY8kdoYLmpj
ATTENTION!!!I'm having the same issue we need to create a bit of noise on social media its pointless doing it on here so what we do is create a MEGA thread on twitter and start retweeting the hell out of it i will get this actioned a bit quicker
this has worked before on fast tracking section 3's
everyone on twitter needs to retweet and tag amazon
here is the link to my tweet you will need to add the https in
(Removed by moderator)
Seller_FMVUEqPJFBRxD
Happening to our brand River Phoneix.
17 out of 20 asins have lost this feature overnight
We are facing bankruptcy and stuggling to pay rent feed our children etc.
Seller_rL22XgxMmK2Fr
Hello all
Some positive news today, my ASIN has had its Featured Buy Box returned after 5 days of it being removed. This is the email I received from Selling Partner Support Executive.
"Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
I understand your query is regarding winning the Buy-Box towards ASIN XXXXXXX.
We are pleased to inform you that Buy-Box has already been granted to the above-mentioned ASIN, which you can confirm through the below link:"
I'm not sure if I'm just lucky, but here are the steps I took anyway in case it helps other people currently suffering
1) Contact SS and tell them the Featured Buy Box is missing. They will likely fob you off with links and tell you that they can't help further. You need to get a Case ID for the next step.
2) Email managingdirector@amazon.co.uk and explain the issue, you must have the Case ID or else they too will dismiss your email. In my case my ASIIN had recently suffered slightly worse performance than previously, so I did apologise and told them I have increased PPC ad spend and decreased the price (not sure if this is relevant to everyone, I am doing PL FBA).
That's it. I hope everyone gets their ASINS sorted quickly. It's certainly made me think if I didn't know this already that Amazon can take away all your business at a whim. I shall be diversifying away to other platforms as well in future if possible.
Good luck all.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_1q5r2mXCkJxIi
Having the same problem with 90% of my ASINs
on the 27th i just lost all featured offer eligibility for no reason even with me being the only seller.
B0CWPT58VD
Seller_s8ZGhMh8R9MJl
UPDATE:
All my ASINS are now back, process for me:
- Gave Spencer my ASIN list.
- Opened numerous tickets
- Emailed managingdirector@amazon.co.uk
Not sure which one did the trick (if any) - mine went off on 27th (morning) - back on 1st.
Seller_pJaBkz1VhDzhW
UPDATE!!!
My listings have returned to normal, totaling 10. It seems that other sellers have also regained their buy box privileges. It appears that this was a bug, but we cannot let it slide. We have all suffered losses in sales, profit, and sales rank. In just the past two months, we have invested 10k in Amazon ads for the affected listings. We all need to come together and hold them accountable. I propose creating a thread on Reddit so we can all discuss this without being silenced by this forum. We need to take this to court or the Office of Fair Trading for compensation.
Seller_VoEbxzWgcZmy7
Same problem here. ASIN: B0CTS4LG4M
How do we get in touch with @Spencer_Amazon?
I need this fixed asap please.
Seller_stjr0ziaYOI5t
ASINs: B0CQWK5K7Y, B0D22DN3JL, B0D2RT4PF9, B0CQ3HM164, B0CNCDXZMQ, B0CR7W6YDJ and B0CR8F81BQ.
We are contacting you because all the asin in my account suddenly lost the recommendation quotation qualification yesterday. This is unusual! ! Because our account products including buyer feedback are all good. Before yesterday, my daily sales were hundreds of orders. And this problem does not only occur to me, but also to many sellers around me. So I hope you can investigate carefully and restore our recommendation quotation qualifications. Thanks
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