Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_prsv2qmfdVbwo
Seller_VybFx7VtUbILn
Seller_VJqVjPreGpd92
Hi @Spencer_Amazon
I noticed that I lost all my buy box and came across this forum. I'm glad it's mpt only me but also dissapointed it's happening.
Please can you check for me heres a few asins
B00PM153Z4
B01JLPMTIU
B0BQNDBFMR
B07MRLL4PR
B07YNY4S7F
B07DLBB4CV
B0BQSC24HS
B099Z4M34C
B0BQN7FD1T
Also what happends in regards to new items being sent in, will I have to do this process again? I tried email amazon and love chat but only got the standard reply!
Thanks Charie
Seller_dUEDGV0Xro8ak
@Spencer_Amazon @Amazon
i think spencer doesnt care anymore
4 times I wrote my ASIN numbers here, but you didn't care about my problem. What happened? I don't understand.
B0CSB4RX1R
B00363B5FC
B0CBNR2ML6
case id: 9808132752
Seller_zWpliaCE34XT0
Hello @Spencer_Amazon
This is now happening to us, both in the UK and the USA. Only a few ASIN’s are affected, we have sold these since the release date, always in stock, good quantities of stock at FBA. Perfect health rating, account health 316. We also have the lowest price. We are only affected against one seller who is a large volume seller who is carrying small quantities of stock and is always running out. When they have stock we lose the buy box on affected ASIN’s completely, not a single sale so no buy box rotation at all. This goes against all the how to win the buy box rules, we tick all the boxes and because these are such good selling products have invested large quantities of stock into FBA. It also goes against the anti competition agreement in fact has only happened since this has been in place. I have not even bothered contacting seller support, I mean what’s the use?
Seller_mkMLmWTLjyhzT
Hi @Spencer_Amazon
Please someone take a look at my account as I am concerned as not winning the buy box
My featured offer is now down to only 4%
Account Health = Healthy
Inventory performance = 638
Before I was making sales and winning the buy box on these ASINs and more
Thanks
B09MTLF8L1
B00ENHNF4Y
B09XX3MN5G
B07H344Z3S
B07Q6CS576
B01DBFJZH4
B08DPMVM3D
B00XP62QMQ
B00LS9XORI
B08HJN6TMS
B0894HKHSW
B08CKTPPW2
B074GY15HN
Seller_prsv2qmfdVbwo
Please help me. ASIN: B0D2HCVK1J, B0D2H8J38N. @Spencer_Amazon
Seller_1ATynBzHSqBhc
Is there a quicker way to find out what asins have been affected without clicking one by one?
Seller_SQgoQ7DOR69NP
This is the first time I've had this problem. Phone calls as well as online chats have not helped.
Emails have not been answered either.
He has had a huge impact on my business. I don't know what to do anymore.
This happened very suddenly! I can't ask for any help!
Very disappointed as well as anxious!
Seller_prsv2qmfdVbwo
Hi everyone, my store has lost the Featured Offer for more than a month. I have tried all the methods but it still doesn’t work.
My account is in normal status and in good condition, no performance notifications, no chargebacks, all asins are FBA.
Please help me restore my Featured Offer.
ASIN:
B0D2H8J38N
B0D2HCVK1J
Thank you.
@Spencer_Amazon
