We've had several dozen listings removed by a misfiring bot for being 'offensive' and restricted product policy violations issued for them.

We've appealed all of them and they've all been rejected within 15 seconds of each other. They weren't even looked at - the same person simply went down the entire list clicking no without even bothering to look at the listings.

This is the design that's on the products:

It's clearly been picked up by a bot that's read the text on the image, seen a word it didn't like and then issued us with a slap. Lots of slaps. Seller Support, in their usual staggering display of breathless incompetence, just reject every appeal without reading them. Anyone can see these are not offensive products but that would require actually taking a moment to do the job properly, something Seller Support aren't at all interested in.

We emailed the MD's address which creates a case in our case log. 15 minutes later the case was deleted. No-one can be bothered dealing with it there either.

On top of that, because we have all these restricted product policy violations, our account now has a limit applied to how many listings we can upload a week (new listings rejected with 8571 errors). Because that will teach us not to upload offensive products.

So the bot doesn't work properly, Seller Support doesn't work properly, the escalation route doesn't work properly - meaning we're left to come on the forums and beg for some mod to take pity on us and get someone, somewhere in Seller Support to actually do their job.

Why does Amazon unleash these bots without checking they work? Why doesn't it employ people in Seller Support who can actually deal with the fallout? Why do sellers end up as collateral damage for Amazon's utterly broken processes?

It never ends.

Mods:

@Julia_Amzn@Sakura_Amazon_@Simon_Amazon@Abella_AMZ

If one of you guys are willing to help us out, the case ids are below. Your help would be very much appreciated; we're getting nowhere through the normal processes.

New restricted product case ids:

10113619042

10113618952

10113581052

10113618942

10113618922

10113618902

10113604422

10113581042

10113604002

10113597322

10113581022

10113597312

10113581012

10113581002

10113553092

10113555832

10113552652

10113595772

10113580992

10113550852

10113580982

10113595762

10113550842

10113550832

10113595752

10113550822

10113595742

10113580972

10113580962

10113580942

10113580952

10113580932

10113595712

10113578132

10113578122

10113595702

10113576042

10113595692

Older restricted product case ids:

9881270742

9881283262

9881322692

9881283272

9884864292

9884864282

Managing Director escalation case (since deleted):

10115727582