Hi we have a invalid charge method error on my account and cannot access my seller page I got it checked by the seller support and received the email confirming my card is valid and it may take 2 minutes or upto 48 hours for the card to be verified can anyone please help with this as my account is stuck on here .

Hi all, we tried two cards, non pre-paid, and with both we get stuck at the "invalid charge method" step:

NCID: AYGWA9BDIIZI1 ZCID: A2EK70BYXU0BZA PAID: A2K645B62CXGK2 MCID: A2EK70BYXU0BZA MKID: A1F83G8C2ARO7P When: Jul 16, 2024 10:51:56 AM

If we try and verify the cards, it seems to work:

But then, if I try to appeal to unblock the account, I'm back again to "invalid charge method".

Meanwhile, our account has been blocked and I can't appeal as the charge method is invalid.

The bank can't see anything on their end.

I already checked here and everything seems correct:

https://sellercentral.amazon.co.uk/help/hub/reference/GUQLF3C3HXXXERLC

Could you please help?

Cheers,

Pietro

Account completely locked due to this error, including no access to contact Amazon Seller Support. Our account has been deactivated following an issue with product authenticity that we have been struggling to resolve since March.

As it has been outstanding for so long, we have some monies outstanding which I have requested a disbursement request.

To validate the disbursement request we had to confirm our charge method, in doing so we received an Invalid Charge Method against the pl market place.

Now we cannot get past the Invalid Charge Method despite entering a valid card and details. We are completely stuck - cannot get rid of Invalid Charge Method error and this has stopped us from getting access to Account Health and proceeding with our reactivation submission. @Seller_z3k8APxGfbQEKcan you help at all? Thanks