Dear Amazon Seller Support Team,

I have been facing a critical issue for over 3 months with one of my ASINs (ASIN: B0BL7BYZHR ,B0B785H4VM & B0B784M9GJ ) that has been stuck in Dangerous Goods (Hazmat) review, despite providing all the required documentation, including a complete Safety Data Sheet (SDS) and an Exemption Sheet confirming that our product is NOT hazardous.

The issue is causing delays in sales and severely impacting our business. Even after multiple support requests and follow-ups, the case keeps getting closed automatically without proper verification, and the email option to address the issue gets removed each time. Calls to customer support result in the same cycle, with the team stating that they will escalate internally but nothing changes.

This lack of resolution is unacceptable, and I’m requesting immediate intervention from the Dangerous Goods Team to review and resolve this matter as soon as possible.

The details of the case are as follows:

• ASIN: B0BL7BYZHR ,B0B785H4VM & B0B784M9GJ (Silicone Baby Feeding Set)

• Product type: Non-dangerous, NO batteries or hazardous materials

• Documents submitted:

o SDS (compliant, less than 5 years old)

o Exemption Sheet (Non-DG confirmation)

The problem is:

1. Automatic case closure without verification

2. No resolution despite multiple follow-ups

3. Email support option gets removed without solving the issue

4. No manual review by the internal team

We request the following:

1. Immediate manual review of this ASIN by the Dangerous Goods team

2. Reclassification of the ASIN as NON-DANGEROUS GOODS

3. Assurance that this issue will be resolved within 24 hours

This issue has been dragging on for too long and is affecting our sales. Please escalate this matter to the relevant team and let us know the next steps.

I hope this post will bring attention to the issue and lead to an urgent resolution.

Thank you in advance for your support.

Best regards,

Pervious case id: 12207554992, 12232537502, 12270664102 , 12550589032