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Seller_z3k8APxGfbQEK
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In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

9 votes
57 votes
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89 replies
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Seller_HmXs9Pk97Wcpt
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Brand "Apply to Sell" Not Working
by Seller_HmXs9Pk97Wcpt
Amazon replied

Hi all

I am not new to Amazon (i used to work Amazon for a previous company) just a heads up.

I am trying to list my first product for my brand. Upon trying my first listing, i need to "Apply to sell" under my brand name "Years.com". I have supplied the relevant images of my packaging + website URL but it has been nearly 2 weeks now. I have created a case and submitted the information again for verification.

I was told that Amazon need to verify my account before i can list a product under my brand name and that a notification will be in "Performance Notifications"... it isnt.

So my question, can i list my first product under "Not branded" in the "Add to products" section? If so, would there be any ramifications further on down the line?

TIA

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0 votes
10 views
1 reply
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Seller_LrOi5Val3Iifg
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Does anyone have problems with listings being changed to french? We are not the brand owners as everything we sell is branded but some of our listings are changed to french. We have a good relationship with the brand owner so are able to ask them to get it changed back but its just frustrating that it happens at all especially when we are unable to make any changes.

Does anyone else have any issues like this?

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0 votes
43 views
11 replies
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Seller_OWgqHztrdRAHZ
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HFFS & ADS ISSUE
by Seller_OWgqHztrdRAHZ
Amazon replied

Our best-selling ASIN has been incorrectly flagged as an HFSS (High Fat, Sugar, Salt) restricted product.

This classification is erroneous, as our product is a Beauty product, not a food item.

It is highly concerning that Amazon often takes such actions against smaller brands during critical sales periods. This practice not only disrupts businesses causing financial damage, but also raises ethical concerns about gaining an unfair competitive advantage.

Over the past three days, I have been in constant communication with both the Amazon Ads team and Seller Support. Despite Seller Support confirming that our listing does not fall within the scope of HFSS restrictions, the issue remains unresolved (Case ID: 10535006132).

Below is the message we received from the Amazon Advertising Team:

"We have investigated thoroughly on our end, and as mentioned on the call, Sponsored Ads takes the product data directly from your Seller Central inventory. Our recommendation is to persist with Seller Support, as the product is flagged incorrectly as an HFSS restricted item. If the agent you speak with is not helpful, please request a supervisor and explain that your ASIN has been flagged incorrectly as an HFSS restricted product."

Here is the response from Seller Support:

"We have reviewed your request and confirmed that you are not required to provide HFSS information for your listing. Therefore, your listing is not subject to the promotional and placement restrictions outlined in the Food (Promotion and Placement) (England) Regulations 2021. We note that the product type for the ASIN in question is SKIN_CARE_AGENT, which is not listed as an affected product type. Only products within the specified categories require HFSS information."

Despite Amazon's Seller Support’s confirmation that our product is not HFSS, the flagging issue persists, causing disruption to our business at a critical time of the year.

I urge Amazon to address this unethical practice matter promptly to prevent further impact on small businesses.

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7 views
1 reply
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Seller_Nrwpfq7cIhBoG
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your account is inactive
by Seller_Nrwpfq7cIhBoG

We have tried looking for the steps within seller central to reactivate but just see nil wrong anywhere to follow or do? Payment details are up to date, we have products on sale, we have been exchanging with seller support just a few days ago on one product listing so there is certainly activity on-going hence the account is active but now - black friday week and we are hit with this block and no way seen to fix it? Ironically even the links to the help/support function is blocked until we fix it so its a circular mess that we have no chance to resolve? Can someone out there assist us please?

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2 replies
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Seller_TufyJDtetbrlU
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Why have most of my child listings seperated from the parent listings AGAIN!!!!!!!! this stupid A.I system!!! doing this at the busiest period of the year, now costing me a fortune in ads that are not covnerting into sales. Honestly im done, i spend 3 weeks already this year sorting this out once, amazon your an absolute joke!!!!

4 votes
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456 views
14 replies
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Seller_o7SaE5gWDfeur
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It's like a joke
by Seller_o7SaE5gWDfeur

Hello

I sold 2000 units Cerave products.Last week a customer made a negative review and my account deactivated

automatically.Totally i sold 4500 units products so far and only have 3 negative review in "voice of

customer".

Feedback manager is perfect...all 5 stars.

In account health, i dont have even 1 violation.

I sent hundreds of invoice from Amazon US where i bought products.

But its told "there is no enough information to reactivate my account"

I am FBA seller and all my products are in Amazon warehouse.It can be easily understood that my products

are original.

Now this Cerave product ( B09LKXR62L) which i sell alone has no seller and it was selling 30 units daily.

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1 vote
365 views
8 replies
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Seller_FxlD6ypUczrN2
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Customer bought an item.

Customer returned a different item. No prior refund applied. Not prime.

I messaged customer and told them I cannot refund without receiving the correct item.

1 week later, suddenly Amazon have refunded the customer.

I open SAFE-T claim - I can't understand why they've refunded him. SAFE-T claim denied.

I'm lost. What happened?!?!

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0 votes
327 views
16 replies
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Seller_EpXPhVLnbs8X3
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I am a seller on Amazon Handmade, I create handmade jewellery.

Last week I noticed that the departmental best seller top 100 ranking has dissapeared from my product listing pages information. I used to always have the Top 100 in Handmade Drop and Dangle Earrings or Handmade Pendants information displayed down the page, so I could click on that and see where I was on the list, also on the most wished for and most gifted.

Now, all that shows is the Top 100 in the whole of the Handmade department. I can't find the Top 100 list anymore.

I have reached out to Amazon and after 6 days I have not had a response, I have contacted them on X and have been told to wait but my case is showing as having been transferred. There is no response or no way to edit or chase it.

I don't know if this is some kind of technical issue with the site or my listings, if they have done away with departments on handmade or tje ranking altogether, or some other problem but I am hardly getting any orders. I always found that when I had sales which made myt items showing up in the Top 100, more would follow.

Please could someone tell me what's going on here, if it's something I can fix tell me so I can do it! Existing Case Number: 10426891982

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_ZyGdB49sb7An4@Seller_gAhPNiLrkfTcr

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0 votes
45 views
9 replies
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Seller_RtNSb8wBOXK0Y
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Disbursements
by Seller_RtNSb8wBOXK0Y

Do we have to wait for the 7 days now for when Amazon automatically send your money to the bank because it does not let you send it anymore when it says Funds are available now - Thanks

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0 votes
11 views
3 replies
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Seller_KU6eEZuVez4Zu
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HMRC Bills
by Seller_KU6eEZuVez4Zu

A friend of mine who is too shy to post on here. She has asked to ask the discussion issues she is currently facing. She has been selling on amazon for 2 years now and has been hit with a large VAT bill. She sells predominantly zero rated products? Is this right? and if not what could be the potential issue? Thanks

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0 votes
693 views
27 replies
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