Hello, Amazon Team,

I need help with an inactive listing; the page features a dog. But we can edit the listing and the FBA inventory is sellable. My ASIN: B07B47PDB4, No Email, Account health No violation. No appeal button.

We opened the case, and seller support told us the ASIN was restricted by RPS, but gave no reason. and help us submit the information to the product safety team. The product safety team replies that the ASIN is not restricted and is active.

Also, the PCRP team replied to us: no restrictions and alive.

So now we and seller support do not know the reason until today. (from June 06 to June 20).

Now we have an open case as follows (waiting reply)

• case ID: 17927990271
• case ID: 17870712071
• Case ID: 17870104501

We have got lots of case replies, and get lots of unrestricted replies. But my asin still inactive now.

Below is my case information for reference from June 06:

Case ID: 17711796611

May 9: Opened a case requesting verification of reference price (no reference price available). No response until June 6.

June 6: Followed up. A rep replied: "After multiple attempts, our experts have mapped the website to Amazon’s system. The price of $33.99 will now be recognized as a valid reference price. Please wait 2–3 hours for the system to update."

June 6 (later): Listing became inactive ("dogged") in the backend while waiting. Contacted support—no response.

June 9: Live chat agent confirmed the listing was still restricted but couldn’t identify the cause. Case escalated to the restricted team.

June 9 (another rep): Incorrectly claimed a different ASIN was restored.

June 10 & 12: Received identical, unhelpful replies.

June 12: Live chat agent failed to resolve and re-escalated the case.

Case ID: 17874187341 (Opened June 7)

Rep stated: "No PCRP (Product Condition Review Policy) issues found. Listing appears normal."

Case ID: 17870712071 (ASIN: B07B47PDB4, opened June 6)

Support couldn’t determine the cause and escalated the case.

June 14: A rep claimed the listing was removed due to "illegal, misleading, or abusive content." Submitted an appeal.

June 15: Another rep advised deleting and relisting the product—useless, as no evidence or specifics were provided.

June 15 (live chat): Agent admitted they couldn’t resolve it and re-escalated.

Case ID: 17870104501 (ASIN: B07B47PDB4, opened June 6)

June 9: Rep stated the listing was restricted due to "product condition complaints (defective items)." Submitted appeal on June 10.

June 12: Case was forwarded for investigation—no further updates.

Case ID: 17903267311 (Opened June 12)

Initial reply: "No restrictions found. ASIN: B07B47PDB4 is active."

June 12: Replied that the product remained inactive.

June 13: Rep instructed to appeal—but no appeal path existed.

Case ID: 17912208771 (Brand team inquiry, June 14)

Response: "Product under safety policy review. No estimated timeline. No appeal path unless the system flags it."

Case ID: 17920856511 (June 16)

Rep noted: "Tools show ASIN was restricted by RPS (Restricted Products Team), but RPS confirmed no restrictions exist."

Linked to Case 17870104501, with a pending investigation.

Hey everyone,

I'm hoping to get some advice from sellers who have successfully resolved error 5461.

I already fixed error 5665 and got my brand name approved. Amazon sent me this confirmation:

"I'm glad to inform you that we've completed our review and we've accepted your application for ****** across all stores/countries. You can now create new ASINs using ******."

But now, when I try to list my t-shirts, I'm blocked by error 5461. I run a Print-on-Demand business with Printful (FBM), so I don't have UPC codes for my products.

I've opened multiple cases with Amazon support, but I only get automated, unhelpful replies.

For anyone who has been through this, especially other POD sellers: what kind of pictures and information do I actually need to provide to get approved? Do I need to order samples and photograph them? What specifically does Amazon need to see in the photos?

Thanks in advance for any experience you can share!

Hello everyone, I hope you're doing well.

I'm currently facing a serious issue with my most recent FBA shipment. I sent a total of 96 units to Amazon FBA, consisting of two different SKUs (48 units of each), packed together in the same box.

The seller central dashboard shows that all 96 units were received. However, only 48 units of one SKU appear to have gone live on Prime, while the other 48 units of the second SKU are missing from the system — they’re simply not there. Since both SKUs were in the same box, it's physically unlikely that one SKU was received while the other completely disappeared. I suspect the second SKU may have been misplaced during the receiving or sorting process. While this is only an assumption, it seems to be the most logical explanation given the situation.

Unfortunately, I accidentally selected the option indicating that the 48 missing units were never shipped, and confirmed that the items were not sent. As a result, I currently have no access to reimbursement or resolution options. However, as soon as I realized the mistake, I submitted all the necessary documents, including invoices, delivery receipts, and evidence to Amazon.

The response I received was: “We cannot proceed since you confirmed the units were not sent.” I understand this response, but I must clarify that I selected the wrong option by mistake — it was entirely my error.

This is a highly unusual situation for me, as I’m very familiar with Amazon’s systems and workflows, and this is the first time I’ve encountered such an issue.

All delivery documents, invoices, and proof of shipment are in my records. I would truly appreciate your support in resolving this matter.

Thank you.

@Seller_4GjtS9k0cnHHv @Seller_dnxnrsZIeTNo3 @Seller_OOVUXZLmb2UEH @Seller_RSwABJNHpHnEZ

Just When You Think Amazon Couldn’t Get Any Worse…

While doing a routine check for potential image misuse (something we face often, despite being brand registered), we discovered that Amazon US themselves are using our original product images as the main photo on one of their listings( we do not sell these laces to any other company and we full fill them ourself to USA)

At first, I assumed the seller had just named themselves “Amazon US,” but Seller Support confirmed that the product is sold and fulfilled by Amazon — this is Amazon US directly using our images.Seller Support has told me they’ll escalate the issue to an internal team, but they couldn’t tell me how or when I’ll be updated.

It’s incredibly frustrating — we all put so much effort into creating high-quality, brand-consistent listings, only to find Amazon using our content without permission.

Might be worth checking Amazon US listings for any of your images being used without consent.

Hi All,

I'm looking for some advice I have been selling in the USA for 18 months and just discovered the tax document library in my USA selling account I thought it wouldnt be of use as it should be zero rated vat. However, the invoices have vat on them charged at UK rate but the amazon business address is us based. So I want to know is this UK VAT I've been charged and can I reclaim it in the UK? It has UK VAT number on invoice. Any help would be appreciated.