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Seller_aVLSCSevwhLQx
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Seller_kd5NAv5UeXGVm
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Seller_EgqSKj39qs6ob
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Seller_rlPhaWB9nmPDg
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Seller_VP4rx6PbY2OmC
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Seller_OwsSEJCKLZd17
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Seller_ucc9SfzSQz6gp
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Seller_aVLSCSevwhLQx
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Amazon incorrectly labeled my product as expired even though my product does not have an expiration and now 450 units is being sent back to me.
by Seller_aVLSCSevwhLQx
Amazon replied

Did anybody have any experience like this? Can someone please advise/help.

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Seller_kd5NAv5UeXGVm
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Feedback Removal Request for Order 111-2450255-1949851
by Seller_kd5NAv5UeXGVm

Dear Amazon Team

Order ID: 111-2450255-1949851

We have provided on-time and good service，should be removed

Case ID: 17917954001

The buyer said we did not respond to him in time, but we responded in time and solved his problem.

Thank you for your help

@Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_4GjtS9k0cnHHv

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Seller_EgqSKj39qs6ob
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Threatening customers
by Seller_EgqSKj39qs6ob

I'm looking for feedback on the best way to handle this, and is there a way to report this customer so he doesn't scam other sellers?

I sell a small ~$170 tool for testing very low voltage (5V and under), it runs on a 9V battery, is fire retardant and basically intrinsically safe. The only way someone could get hurt with it is if you threw it at them. This morning I get the message below from a customer. Clearly this is a copy/paste generic message and the customer just wants a free product. I would like to report this customer to Amazon so he doesn't scam other people, but I have zero faith that Amazon would understand anything technical and it would likely backfire on me. Has anyone dealt with a customer like this before? Here's his message:

"Hello,

I am contacting you regarding this product, which has caused an extremely serious safety concern during use. I will not disclose specific details publicly nor provide any photos or videos.

This is a formal notice that your product jeopardized consumer safety, and I am demanding an immediate, full refund.

If you refuse or delay, I will file a full A-to-Z claim, submit a product safety violation report to Amazon, and escalate to consumer protection authorities in both the US and UK.

You are hereby advised to refund this purchase immediately without conditions.

I am giving you one single opportunity to resolve this properly.

Thank you."

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Seller_rlPhaWB9nmPDg
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Competitor Filed False IP Claim Using Our Own Product Photos – Listing Removed Unfairly
by Seller_rlPhaWB9nmPDg

Hi fellow sellers,

I’m reaching out to the community for advice and support regarding a troubling situation we’re facing.

One of our competitors recently filed a copyright infringement complaint against one of our listings, alleging that we used their product photos without authorization. As a result, Amazon removed our listing. The problem is—the photos in question were taken and created by us originally, and we hold full rights to them.

We believe this competitor may have copied our images from our own listing or website and then uploaded them to their own site, possibly to create a false trail and claim ownership. They are now weaponizing this tactic to eliminate competition, which is not only unethical but completely dishonest.

We are in the process of submitting a counter notice to Amazon, along with supporting documentation showing that we are the rightful owners of the images, including original image files with metadata and timestamps. However, the reinstatement process is slow, and the takedown has already hurt our sales.

1. Has anyone here dealt with similar situations?

2. What else can we do to expedite the process with Amazon?

3. Is there any additional documentation or action you recommend submitting?

4. Are there any internal Amazon teams or escalation paths that can handle abuse of IP claims more effectively?

We’re a small U.S. business trying to compete fairly, and it’s frustrating to see tactics like this used to game the system.

Appreciate any advice, shared experiences, or direction you can offer. Thank you! @Seller_pAPBCLhysbW5T

Complaint ID: 17924930331

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Seller_VP4rx6PbY2OmC
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Inventory is Reserved over months, Need help
by Seller_VP4rx6PbY2OmC

Hello there,

​​Here’s what’s going on:​​

Within a week of launching a product, all inventory of that ASIN suddenly went into "reserve" status. No performance notifications, no warning emails—nothing.

I opened Case ID ​​#17709141601​​ with Seller Support, but they couldn’t pinpoint the cause. They said they’d "reach out to the FBA team" and asked me to wait. ​​It’s now been 6 weeks​​, and every "update" is just an auto-reply thanking me for my patience—zero real progress.

​​Here’s where it gets weirder:​​ Out of nowhere, I get an email from ​​UK Seller Support​​ (Case ID #11172370942) claiming: "On behalf of Fulfillment Center EDI4, where we have that product: The listing needs a title update in the UK marketplace."

​​I’m totally baffled because:​ I’ve ​​never sent ANY inventory to the UK​​, and Every reply to this UK case just loops back with the same copy-pasted message.

Plz MODs, I need your assistance, to fix out at least why my inventory stuck in reserved

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Seller_OwsSEJCKLZd17
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Is this customer a scammer?
by Seller_OwsSEJCKLZd17

Today, we received this message, the customer asked us to offer full and unconditional refund of the total order amount, No requests for photos, returns, or additional evidence.

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Seller_ucc9SfzSQz6gp
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DHL suspension to Canada
by Seller_ucc9SfzSQz6gp

DHL is suspending service to Canada on Friday (June 20th).

So.....now what are we supposed to do for a DDP service via Amazon Buy Shipping???

(Edit: Specifically for US sellers on the CA marketplace)

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Seller_tWCXu3bEbY9Om
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UNFULFILLABLE Immediate donation
by Seller_tWCXu3bEbY9Om

Hello,

Recently I have sold quite a few expensive items through amazon FBA, and I had my return settings set to return to me. However, I got a return through amazon (that I was unaware of since I didn't receive any notification) and today when I got the notification, the item is UNFULFILLABLE - Immediate donation. This single item is worth the profit of 5 of my other products.

Amazon selling has been great for me in the past and I would hope to keep this relationship, could someone please let me know what I could do? I do plan on selling through FBA in the future

Thanks for reading my friends, please let me know what I can do

The Horizon Pcs

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Seller_5zuo28XOdeWAv
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Unable to list product for approved brand
by Seller_5zuo28XOdeWAv
Amazon replied

I am trying to list product with my brand but I am unable to list. Upon listing it keeps giving me 5461 error.

I have got approval for my brand. For the first time when I tried to list it asked me for approval so I applied and I got approved (Case# 17884290851). After approval I went in and tried to finish my listing it again asked me for approval so I reapplied and again got approved (Case# 17898793581)

Now I am going in from View Selling Applications and from there I click on list product button. When I try to create product it again asks me to apply for brand approval. I contacted support they asked me to re-apply. I did re-apply and now it is getting rejected due to duplicate application. Can one of the amazon moderator take a look at it? (#17905005271, #17905136521, #17906030301 - These are all declined ones cases)

@Seller_l7Jtck9jxnEA0, @Seller_GEZPMc4CeQfh6, @Seller_FJwyF3iu5qxUY

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Seller_OiUO9KKlyEBQs
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case id :17906184941 case id：17903277741 食品安全审核，部分子变体和父变体审核通过，两个子变体一直被模板回复拒asin
by Seller_OiUO9KKlyEBQs
Amazon replied

您好，

触发食品安全审核，导致全面下架，让我们损失惨重。

目前父asin和一个子变体审核通过并且在售，其中父 asin申诉资料使用的是两个被拒绝的子变体信息。

父ASIN审核通过CASSE ID: 17898639371 子ASIN审核通过case id:17905326741

没有通过的两个子asin case id :17906184941 case id：17903277741

我们的产品涉及是否儿童相关的，早在2024年1年所有变体已经审核通过并且核实跟儿童无。

请帮忙解决，谢谢~

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