i just don't know what to do - we sent a order out which we received all accordingly to standard procedure order sent out next day by the dispatch date and delivered to the customer - only for us to receive a message from customer 3-4 days after saying the item needs to be delivered at there new address - we explained item has been sent out days ago and to the address which is on the order invoice - but they were not having any of it as they did not have access to the old address - only to notice they opened a claim and it got granted - how is this possible - the chat and proof of delivery the address on the order sheet everything provided to the customer in black and white but clearly amazon never bothered going through the chat messages and the proof - i dont have option to appeal or nothing i think i have had enough maybe its time to close the business

Hi all,

I’m hoping a community moderator or another experienced seller can help with this. I’ve had a SAFE-T claim (ID: 92805-47851-4618652, Order ID: 204-1646829-9429106) denied despite meeting Amazon’s reimbursement criteria.

The item was returned damaged and unsellable.

We provided a written statement from the manufacturer (SunnCamp) confirming it was not a fault, but customer misuse (likely tripping over a guyline).

This falls under Use Case #2: “The item was damaged by the customer and returned in unsellable condition.”

The SAFE-T team replied with a generic final denial and refused to address the evidence.

Seller Support also refused to escalate further and redirected me to closed channels. I know from experience that moderators here have been able to flag mishandled SAFE-T decisions when sellers have done everything right.

Could someone please escalate this internally or advise how I can get this reviewed properly?

Many thanks,

Gavin

Hello.

When your item/sku has been approved from product compliance, when does the product go back live again?

or do you have to delete that original listing and start again by adding the product?

Dear fellow sellers,

I'm encountering some delays with an inbound shipment using Amazon Partner Carrier (RXO) to BXH4 this month.

Are you experiencing the same?

I asked the POD to RXO and they sent me a page without any stamp or signature from Amazon.

Thank you.

Hello,

We've had a brand registry application (case id: 17876170571) rejected for the reason flagged below in bold.

I don't understand how we can have our trademark approved by the UK trademark office, however, Amazon still rejects it, and doesn't give any clear reason why outside the below (which is so vague).

This essentially stops us from being able to sell the product as we can't create A+, protect the brand etc.

From looking on forums, this appears to be a fairly common issue, and I believe that for newer brands, we need clear guidance on how to manage this as the Amazon flywheel relies on new products/brands being onboarded, and surely the point of us having to have an approved trademark with a relevant office (e.g. UK or EU ones) is done to ensure the authorities are happy our brands don't intellectually violate anyone else.

Please advise on the potential next steps here

@Seller_z3k8APxGfbQEK @Seller_j9Bd91CW3ZVpr @Seller_XUNeUuvrQDpgP

The reason given is 'we are unable to approve your Brand Registry application because the trademark on the application either violates the intellectual property rights of others and/or is highly likely to be confused by customers for an established brand.'

Thanks