So I send a shipment in to FBA a small parcel as usual, I do this 2 or 3 times most weeks, its a small parcel 14 SKU's containing a total of 298 units. Four days later its checked in as usual but then 15 days later its still checked in and not moved to receiving, so I create a SS case, asking them to check this for me as I had sent 5 more shipments in after that were being received as normal. Got the brush off - you just need to wait, no interest in helping whatsoever so I leave it another week, still the same so I contact them again- same result, you need to wait then you can ask for it to be investigated.

Weeks later shipment closes no units received so I do my work send all the documents in and launch an investigation, 3 days later they deny my claim stating

Hello from Amazon Selling Partner Support

As you requested, we have completed the review of shipment FBA15########

We are denying your reimbursement claim for the following units because we received an unexpected item when compared to your shipping plan. This was caused by sending items with the wrong UPC, or items having missing or incorrect labels:

They show me no proof of this and then add they cant locate the box because of the items being labelled wrong.

My question is I want the shipment returned to me ( to prove it was all correct) as it is my property, but it seems clear they have lost it how do I procced? has anyone else ever had this issue?

Any suggestions welcome

Thanks in advance

In 2 months, a customer ordered a product 4 times, and each time the customer claimed the refund and amazon approved each refund everytime. Now the customer ordered 5th time the same product after getting 4 refunds.

What should I do? What should me my next step?

I have a customer who opened an A-Z claim but then received there order a few hours later. They customer contacted me and asked to close the claim saying that they did not know how to do it. I said I would contact Amazon selling partner (what a joke!) to fix the problem. I contacted Seller Support (who were actually really helpful) and the representative said that they could clearly see that the customer wanted to close the claim and that it was very obvious that the buyer felt that the matter was resolved and that they wanted to close the claim, they said it will be no problem and fully explained to the relevant department that they wanted claim should be closed. Moments later I received a message from the A-Z department saying they are upholding their decision EVEN THOUGH THE CUSTOMER HAS REQUESTED THAT THE CLAIM SHOULD BE CLOSED!!!!!!! As usual this will mean more back and forth between myself and Seller Support, I feel that the only party in this transaction that doesn’t want a fair outcome is my supposed selling partner who are here to help (another joke!) the customer even offered to purchase the product again and for me not to send it but why should they have to do that when it’s crystal clear that they want to close the claim! Here are the messages, I don’t know what is so hard to understand???!!!!

I’ll be totally honest, selling on Amazon is starting to effect my mental health, I feel so depressed and anxious all the time, I find myself waking up at ridiculous times in the night to check that there’s not another ridiculous decision or some stupid new policy (like DD+7, the bane of my existence) I dread contacting Amazon for anything, I can literally feel the stress as soon as I have to do it. I really wish I never started selling on this blasted website! If someone is literally saying that they want to close the claim why does Amazon need to be so awkward. I used to recommend others to sell on here, now I warn them not to ruin their lives on here!!!!

Case ID: 11214428972 and 11215107532

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(

I have purchased the GTIN for my product from GS1 and completed the required details for a new listing. However, upon submission, I encountered error 5461, which prompted an additional dialogue screen for review submission. I proceeded to provide all necessary information, including images of my product, packaging, brand, and barcode.

Despite this, the seller approval application team rejected my submission, stating that the GTIN provided is not valid. I have thoroughly verified the GTIN through both the GS1 website and my GS1 account, confirming that it is active and correctly associated with my product. The response from Amazon lacks clarity, and I am unsure of the next steps required to resolve this issue.