We created a product/ASIN 5 years ago in amazon.com. The product's brand name and manufacturer's name was our brand name BBB.

Then the product was copied to Amazon Germany 4 years ago by a malicious seller SHT and the malicious seller changed the brand name and manufacturer's name of product from our BBB to their brand name ZZZ.

Then we found out about 3 years ago, we have fully communicated with the seller support in Germany or US site, the brand seller support, but we still can't change the brand name and manufacturer name of product in Germany site.

2 years ago we found out that the brand name of product in Germany was changed back to our brand name BBB, but the manufacturer's name is still the brand name of the malicious seller ZZZ. we really don't know who did this, maybe the system did it.

Above, is the only thing we have to do with brand abuse on the German site.

We tried to authorize the brand BBB from our US seller account to our German seller account 2 years ago, and at that time we were already prompted that there was brand abuse on our German site account and that we could not authorize it. There was some seller support that insisted on telling us that it was caused by the fact that we didn't have an EU trademark.

So we waited until this year, when we applied for an EU trademark and successfully associated it to our brand BBB name in US seller central.

So we went to authorize BBB to our German seller account again, but it still prompted us that there was brand abuse on our German account.

After all we've done, we just don't understand why, even though we've registered our EU trademark, we still can't use the branding features of Amazon Seller Central.

Who exactly are these branding features for? Why is it so hard for a normal seller to get full access to the branding features of Amazon Seller Center?

Sometimes, we even feel that Amazon's system, the designers of Amazon's system, and Amazon's reviewers team don't care about ordinary sellers like us at all.

case 11153003412 / 11184215902, after all those communications, we already completely deleted the above product in German site. what should we do now? I was told by the brand seller support

Branding issues do not distinguish between country sites or malls, so it makes sense for me to inquire here.

If we keep appealing for that authorization, we will still get a deny decision. we don't know what should we do now.

Please help us if you can. Thanks.

@Seller_zukQNO61PzGck @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_8hQgfj6OVZYse @Seller_khUF6HPR2AHxu @Seller_SBIjJooGeXSQ6 @Seller_guLNtDGZuva40 @Seller_1KYLYkgAlu4xX @Seller_PIHyltK09pbl3 @Seller_t9kvdr2yixQej

Why is it that the payment method is still shown as invalid even though the fee has been deducted from the visa card, and your access is restricted? How can I withdraw the remaining money?

I'm hoping to get advice or insight into a persistent Featured Offer issue we've encountered that seems tied to Amazon referencing the wrong variant when evaluating pricing.

We have several products with multiple variants in the same listing (e.g., standard vs. premium versions). The premium variants cost more to produce and are priced accordingly. However, Amazon keeps suppressing the Featured Offer for the premium versions, seemingly because their price is higher than that of the standard versions within the same listing family.

We’ve done the following:

- Submitted cases with clear explanations and links to the specific variants on our own website

- Provided MSRP information and justification for the price difference

- Called support and asked for escalation

- Been told the decision has already been reviewed at the “highest level” and can't go further

-Explained that we are the manufacturer and sole authorized seller

The support team continues to reference “external pricing” and suggests lowering our price — which would result in a loss on every unit due to the higher production cost of the premium version.

We also attempted to reach out via Brand Registry, but the contact forms only offer limited dropdowns that don't apply to this situation.

Has anyone else run into this issue where Amazon’s pricing algorithm compares a higher-priced variant against a less expensive, different variant in the same family? If so:

Were you able to get it resolved?

Is there a team or escalation channel that can understand variant-specific pricing more accurately?

Any help or direction would be greatly appreciated.

我们的产品于5月6日被抓灯串类合规性，当天我们就提交了相关材料去申诉。截止到今天，已经远远超过了15个工作日，依旧没有收到来自亚马逊的任何回复，我们中间进行过催促，也没有任何结果。case id:17689543241。

请帮忙催促！产品非常着急！

Hi everyone,

I’m looking for advice or help — maybe someone’s been through this?

I registered my Amazon seller account and uploaded all the required documents.

After 2 weeks, I received a request for additional documents — I submitted them.

Then came a notice: account deactivated under Section 3 (fraudulent or deceptive activity, etc.).

I appealed a few times. Eventually, I was invited for video verification, which I passed successfully.

They reactivated my account — because everything is legit: all documents are mine, I’m the real person behind the business, and I truly want to sell.

I registered my brand (under my own name), created a listing, and sent out my first shipment.

But then — only 6 days after the first reactivation, I received another notice:

account deactivated again under Section 3.

I’ve been using only one computer, one IP, no suspicious activity, and logged in from the same clean setup since day one.

I even reached out to support asking whether it was a mistake or some kind of system glitch.

They just replied with the same standard “deactivated under Section 3” response.

My inventory is already on the way. This is complete madness.

Has anyone been through something similar?

What are my options at this point?