HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

I’m reaching out to find out who I can contact regarding the recent emails Amazon has sent to customers about a manufacturer recall on a power bank.

The recall was issued voluntarily by the manufacturer due to a few isolated cases in the USA. It appears Amazon has removed these products from its platform and sent emails to all customers who ordered them in the past five years.

Unfortunately, this has led to a lot of confusion. Many customers, some who no longer have the product are now contacting us for replacements. As a seller, we are not handling the recall. It is being dealt with directly by the manufacturer.

What’s also concerning is that the email does not clearly state that the recall only affects units produced before or during 2023. As a result, we’re receiving a high volume of messages from customers who recently purchased unaffected units. Some even claim their power bank caught fire but are unable to provide any evidence and asking for

This situation is becoming unmanageable, and we are trying to direct customers to the appropriate channels. Could you please advise which department sent out the original communication, or who we can speak to about updating the message content? Ideally, future emails should direct customers to the manufacturer’s website to process any recall claims. Sorry I cannot disclose brand name here, happy to give it to the seller support contact.

Thanks in advance for your help.

Hi,

I’ve been trying to create a variation listing for a line of products that are similar in function but differ in design. Each individual product listing was previously uploaded successfully and displays its own set of images correctly.

However, when I create the variation listing, although the variations are generated as expected, all of them display the same main image. This is obviously problematic, as buyers can't see the different designs and are likely to choose the wrong product.

I’ve contacted Amazon Seller Support multiple times, but the responses I’m receiving are generic and haven’t resolved the issue. I’ve used the same method for creating other variation listings in the past without any problems, so I’m unsure why this particular case is proving so difficult.

It's been over two weeks now without a solution, and I'm finding it incredibly frustrating. Is there anyone who can assist or suggest a way to escalate this and get a clear, actionable answer?

ASIN B0FBK7DJ79

Any help would be greatly appreciated.

Hello expert, I have noticed that my product reviews are decreasing day by day. Earlier, my product reviews were around 185, but now they are at 177, and the number of 5-star reviews has decreased from 73 to 68. Can someone help me with this issue?