My product has been under review for over a month now. Amazon Seller Support has told us 15 business days maximum at least 15 times with all the different cases I have opened. They have yet to still give me an updated. This is horrible and it is just being ignored. It was "escalated" to internal team so many times but they do nothing. Complete useless.

We would like to clarify the following once and for all: Our seller account was deactivated from February 26 to May 14. During this period, we had no access to Seller Central and therefore could not receive any notifications

So the question remains: Why was sellable inventory disposed of?

We are not even asking for the units back. We are simply requesting reimbursement for the inventory that was disposed of without proper warning or communication.

We expect a fair resolution. Please process the payment for the disposed units so we can continue doing business on your platform. This matter should not be treated lightly.

Best regards,

Hola, llevo más de dos meses intentando vincular mi cuenta de Payoneer con Amazon para recibir pagos, pero sigue apareciendo un mensaje que dice que la cuenta no es apta porque falta completar el proceso de verificación de identidad.

Ya contacté a Amazon varias veces, pero solo me responden con mensajes automáticos que no ayudan. En Payoneer todo está verificado, así que no sé dónde está el problema ni qué más hacer.

¿A alguien le ha pasado lo mismo o sabe cómo solucionarlo? Agradezco mucho cualquier ayuda.

Dear Amazon Seller Community and Seller Support Team,​

On behalf of Hotsale Outlet, I am filing this appeal to contest the A-to-Z Guarantee claim (Case ID: 17824644201) against our account for Order #114-4133454-5446628. With irrefutable evidence at hand, we earnestly urge Amazon to reverse the refund and return the funds to our account, as this claim was unjustifiably lodged.​

1. Order Fulfillment & Delivery Proof​

Shipping & Tracking Details​

The order was promptly shipped on May 2, 2025, and successfully delivered on May 12, 2025. The delivery was confirmed by the signature of the buyer, Oneill. Shipped via CEVA Logistics with the tracking number OV90799375, detailed evidence has been attached, including screenshots of the tracking history and the FedEx delivery confirmation with the buyer’s digital signature. These documents clearly demonstrate that the item was delivered as promised, eliminating any valid delivery - related grounds for the claim.​

Item Condition​

The product was dispatched in brand - new condition, precisely matching the description provided in the Amazon listing. Throughout the process, there have been no reports or indications of any quality or description discrepancies.​

2. Buyer Communication & Claim Context​

Buyer’s Message (May 18, 2025)​

The buyer contacted us stating, “No me interesa esto ya ah tardado mucho,” which translates to “I no longer want this; it took too long.” This message indicates that the buyer’s dissatisfaction stems not from issues with the product or delivery, but rather from a change of preference.​

Seller’s Response​

Upon receiving the message, we immediately informed the buyer that the package had been delivered on May 12 and offered our assistance. However, we received no further response from the buyer, and no product - related issues were ever cited.​

Key Issue​

It is evident that the claim was filed due to the buyer’s change of mind after successful delivery, rather than any legitimate fulfillment or quality problems. This action violates Amazon’s policies against frivolous A-to-Z claims and unfairly impacts our seller performance metrics, such as the Order Defect Rate (ODR).​

3. Formal Request to Amazon​

Given the signed proof of delivery and the lack of any valid justification for the claim, we respectfully and firmly request that Amazon refund the funds to our seller account for Order #114-4133454-5446628.​

We stand ready to provide any additional documentation upon request and kindly ask for a prompt review of this case to rectify this injustice. Thank you for your attention to this matter.​

Best regards,​

Hotsale Outlet

@Seller_FJwyF3iu5qxUY @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_t9kvdr2yixQej @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_l3eCP9f1PtJXC