My account has been deactivated with no warnings at all!

Just a unilateral deactivation after 6 months of selling with no issue.

The performance notification said they require further identification information but after I have provided everything requested they still say they cannot reinstate my account.

I have 800 units stranded in Amazon

I cannot seem to get in touch with a human to explain to me

a) What I have done wrong

b) What is missing from my submission

This is mindblowing - I am furious, and upset.

I am sure this could be resolved with a quick call, but there is no way to contact anyone.

What am I supposed to do in this situation. Amazon says they will start destroying my stock in 45 days....

Well, how am I supposed to expedite this if noone will contact me or explain to me what I am supposed to have done wrong.

Hello ,

Your Amazon seller account has been deactivated, and your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Continue to ship open orders and respond to customer inquiries to avoid further impact on your account. Funds will not be transferred to you but will be held in your account while we work with you to address this issue in accordance with our "Funds Disbursement Eligibility Policy":

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Why did this happen?

We need additional documentation to verify your identity and account ownership. For more information on our requirements, check section "P-4 Verification" of the "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.co.uk/help/hub/reference/external/G201190440

Note: This decision was made using a combination of expert human review and automated means.

Sent a small parcel shipment in was delivered inside 5 days but has been stuck as checked in for 15 days now, the only answer i get from SS is that It can take longer in busy times, but I have sent two parcels in after this thar have both gone into receiving as normal.

Any advice welcome

Thanks

Hi I am a new seller on amazon, i applied for brand qualification which got declined. I have now made all neccesary adjustments and when i tried to reapply, It gets auto closed as a duplicate. Please can my case be reopened? or atleast allow me submit a new brand qualification request.

I have reported several listings that violate Amazon policy using the 'report abuse' section, but each time I get an instant, automated email saying no action can be taken due to no violation detected. The violations are there. Can someone from Amazon help me? Maybe @Seller_gAhPNiLrkfTcr ?

One report:

ASIN: B0DLV8W6KQ, B0F19FCPC1, B0DXFYFSFW, B0DM28JYB1, B0DM28V6Y3, B0DM2BBZH2, B0DM2D59WZ, B0DM2D6P4P, B0DM2D75V5, B0DM2D84YB

Order ID (if applicable):

Complaint ID: 11077695522

Complaint text: Seller's brand (That Chunky Yellow Mouse) using another brand (Pokemon) as a keyword. Seller has copied legitimate listings (Pokemon branded) and uses their own trademark brand on their listings to prevent other sellers listing against the product (there are no other sellers on their listings.) Example of the proper brand listed on the original listing of the first ASIN: B0D2WX4CYJ

I count 72 violating ASINs on this keyword/brand alone.

I also reported the first ASIN B0DLV8W6KQ as being a duplicate of the original ASIN B0D2WX4CYJ, but I got an automated reply for that, too:

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DLV8W6KQ for the violation type selected.

ASIN: B0DLV8W6KQ

Order ID (if applicable):

Complaint ID: 11078092612

I know that the seller reports other sellers trying to list against the product because I inadvertently selected their duplicate listing when using the 'add product' tool, and within 12 hours I had a policy warninng. Here is the text:

Rights owner communication: Item is only sold on Amazon and is not available on any other market, this item is widely available as a fake so we authenticate the products and apply our trademark to the packaging, we only supply this product on Amazon so the other sellers product is a counterfeit

ASIN: B0DM2B6KFN

Complaint ID: 11063003542

Trademark asserted: UK00003979814

Infringement type: Counterfeit

The seller literally admits to relabelling the trademarked product. I have reported it to the actual rights holder also.

I have reported it to Action Fraud as well.

The seller's feedback on Amazon has multiple fake/counterfeit item claims from customers, and they all get struck out by Amazon because the seller uses FBA only.

Hi Amazon Team and Fellow Sellers,

I’m reaching out for urgent help and a fair review.

We just had an A-to-Z Guarantee claim granted against us and it’s now impacting our Order Defect Rate (ODR) despite the fact that we did everything right as a seller.

Here’s what happened:

The buyer claimed the delivery driver stole the package (a serious accusation)

We asked for proof (such as a police report or any supporting evidence) but received no response from the buyer.

We tried multiple times to contact the customer to resolve this matter amicably, but they ignored us and instead went straight to Amazon.

Meanwhile, we opened a case with Amazon Support for guidance (Case ID: 11127978112) to ensure we were handling it correctly.

Despite our efforts and the customer’s refusal to engage, the claim was granted, and now our account health is at risk.

This feels deeply unfair. According to Amazon’s A-to-Z Guarantee Policy, sellers are supposed to be given a chance to resolve issues with the buyer but we were completely denied that chance.

We followed Amazon’s rules. We acted in good faith. And now we’re being penalised for doing exactly what we were supposed to do.

We’re asking Amazon to review this case thoroughly, including the full message history and our support case, and remove the ODR impact from this unfair claim.

If any Amazon staff see this, please help escalate the matter. And if any sellers have faced similar situations and found a way to appeal successfully, your advice would be greatly appreciated.

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr @Seller_VJ4XoAkjDpjPH @Seller_b91S9zQ2eKxLt @Seller_j9Bd91CW3ZVpr

Thank you,