Hi all,
Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.
Order ID: 205-8157695-5685131
Courier: DX Freight | Tracking: L3940815
Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:
Signature from customer (CUSTOMERS NAME)
Photo showing parcel at the correct address (CUSTOMERS BUSINESS)
GPS confirming delivery at the right location (CORRECT GPS)
DX email confirming the delivery was signed for and that they cannot update tracking once signed
Amazon still ruled in the customer’s favour, likely just going off the tracking status.
We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?
Any tips appreciated – it’s frustrating losing out when we’ve done everything right.
Thanks,
PartsGuys