Hello fellow sellers (and Amazon mods),
I'm writing here out of sheer frustration — and in the hope that someone with the right internal visibility might take notice of this long-running and unresolved issue affecting my FBA account.
On March 30, 2025, Amazon initiated a wide-reaching "authenticity" investigation on my account, flagging over 200 ASINs. Many of these ASINs were marked with "N/A" quantity, meaning I never even sold or stocked them. This was an automated sweep triggered while my account was under review for a single ASIN complaint.
Since then:
My account has been fully reinstated through mediation.
I provided full documentation for all products I had in stock.
The Inventory Appeals team released the physical stock that was held.
Yet — months later, every time I try to restock ANY ASIN from that March 30 list, it gets auto-flagged and held in FC Processing indefinitely.
I’ve contacted Seller Support countless times. I’ve opened multiple cases. I’ve sent three separate emails to inventory-appeals@amazon.co.uk — with no reply. Support keeps telling me to “appeal the ASIN,” but I can’t submit documentation for inventory I never sold in the first place.
This is not an authenticity violation. It’s a residual flag issue caused by an investigation that was never properly closed in Amazon’s backend.
Case ID: 11124005882
All I want is for someone in Policy Enforcement or Product Compliance to review the issue and confirm:
The March 30 investigation is closed
Any remaining backend flags on affected ASINs are removed
I can safely restock my catalogue without triggering indefinite FC holds
This has been going on far too long. It’s damaging my business, tying up my cash flow, and wasting hours of support time. If anyone from the Amazon team monitoring these forums can help escalate or advise on a better route — I’d be extremely grateful.
Best regards
Pinned by community manager