Dear Amazon Team,
Our product listing was recently removed with the reason stated as a violation of Amazon’s product and food safety regulations. We were extremely surprised by this action, as we have carefully reviewed all relevant Amazon policies and we are confident that our product does not pose any safety risk and is not on the list of prohibited items.
We have already submitted an appeal and provided comprehensive documentation, including:
Product images
Packaging photos
Product safety reports
Compliance certificates
However, we received only a generic response stating:
“This product causes a safety risk. Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product.”
We sincerely hope to understand the specific reason why the product was deemed a safety risk, as we believe this may be a misunderstanding or error. We are fully committed to complying with Amazon’s policies and to ensuring the safety and compliance of all our products.
Please kindly advise us on what further steps we can take to resolve this issue and reinstate our listing. CASE ID: 17785493681
Thank you for your time and assistance.
Best regards,