Buyer picked item up after A to Z granted

by MuggyWeld

updated 2 months ago

111-9451380-6124206 USPS attempted delivery, buyer was unavailable. They emailed to ask where the item was, I told them to pick it up at the post office. They filed an A to Z claim. Claim granted. I appealed. Claim granted. Then buyer picked up the $200 item from the post office. No option to appeal. What are my next steps?

USPS tracking number 9305520111411060814606

The item was picked up 3/27 and Amazon seller-funded the appeal 3/29.

Case ID 17507997461

The answer Amazon is preventing us to give you:

Amazon has helped to defraud you.

They are not following the rules and policies.

Why are you?

FBA shipment ID: FBA18JNC6S7L，Shipping date: October 24, 2024, Receipt date: December 19, 2024.After I found out that 24 products were missing from this shipment this year, I opened several cases and submitted invoices and receipts, but the problem was still not solved. This is one of the case numbers: 17440531601. I hope you can help me solve this problem.

@Bryce_Amazon

@Dominic_Amazon

@Sandy_Amazon

I can't seem to see anyone talking about this here so far. Are we the only one having issues with 'send to amazon'? We can't proceed because the only available option is minimal shipment splits (or the option with only 1 location). Usually, we get partial shipment which is cheaper but now it just keeps on loading. It is not greyed out, it just has the circle loading logo and it has been like this for hours already. Anyone else? I kinda worried if we are the only one experiencing this. I hope not!!

PS - we ship non-standard sizes items

Hi,

I have an ongoing case with Seller Support for months and I haven't received a response! I personally don't think it's that complicated to leave me hanging for this long.

Good afternoon,

Recently, one of my ASINs (B0D6B3SBWX) was flagged and removed by Amazon for a "Product and Food Safety" violation. This product had passed all necessary category compliance requirements prior to listing and began selling. I did not receive any notification from Amazon regarding safety violations at the time of suppression; the Performance Notification arrived only after the listing was removed.

The Account Health page only indicates a "Product and Food Safety" violation without specifying the exact issue. Initially, Seller Support informed me the product was reinstated. In Case # 17775208801, the first response stated: "Your submission has been approved. Please allow some time for the changes to reflect in the system. No further action is required from your end. Your ASIN will be active soon." A subsequent response in the same case then stated: "Upon investigating your product, I found your ASIN B0D6B3SBWX was suppressed due to Amazon's Dietary Supplements policy by the Product Compliance team." However, this product is entirely unrelated to dietary supplements. Upon further inquiry, a third response claimed: "While we were investigating the issue, the ASIN was updated and became inactive again for Product and Food Safety violations. According to our internal team, the violation is an issue because the product is unrelated to food." Even then, the stated reasons for suppression kept changing, raising concerns about the justification.

The Performance Notification states: "Because one or more of your products was reported for multiple safety issues, this product has been removed from the Amazon store. We are not reinstating this product at this time. If we decide to reinstate it, we will let you know. Do not relist this product. Please refer to our Product Safety Policies for more information." However, I observed no irregularities on my listing prior to suppression. Immediately upon removal, I contacted the Account Health support team via phone. The representative's explanation was very general.

I have submitted three appeals (Case # 17775343381), but each received a copied-and-pasted response from the same representative.

Could the MOD please review my two cases (17775208801 and 17775343381), assist in obtaining a specific response from Seller Support, and clarify:

The exact nature of the safety issue(s) identified with ASIN B0D6B3SBWX.

The specific information/documentation required to resolve the violation and restore the selling privileges for this ASIN?

Thank you for your assistance. @Danny_Amazon @Cooper_Amazon @Michelle_Amazon @Manny_Amazon