Asin B0FCYG1SGT

This is wrongly fall under the catagory of coin battery. I have explained in the case but failed. Please help me.

I don't sell coin battery so why I need to sumbmit compliance document for battery?

I appealed but the machine rejected it. Please help me.

@Manny_Amazon

@LeviDylan_Amazon

@Cade_Amazon

@Josh_Amazon

@Ricardo_Amazon

@Roberto_Amazon

@Charly_Amazon

@Stevie_Amazon

Hello everyone,

I've recently receieved an email from Amazon stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

-----------

-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

--------

I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

Dear Amazon Seller Performance Team,

I am writing to urgently request your help in recovering access to our Amazon Seller Central account for our business registered under:

- **LLC Name:** MGROWS LLC

- **Marketplace:** USA

- **Business Owner:** Mohibullah Momin

- **Admin Email (Now Locked):** mohibullahmominllc [at] gmail [dot] com

- **Phone:** 757-316-7800

The issue occurred when the account owner accidentally **closed the associated Amazon Buyer account** which used the same email address as our **Seller Central admin login**. Since then, any login attempt with that email results in this error:

> *"This email address isn’t associated with an Amazon Seller account."*

However, the Seller account itself is still active. We know this because we are able to log in via a **child/secondary user** account that has limited access (e.g. manage inventory, add products), but **we are unable to open cases or manage full settings** from there.

We urgently need your help to:

1. **Restore the main admin access to mohibullahmominllc [at] gmail [dot] com**, OR

2. **Transfer primary ownership to a new email address**, which the owner can provide.

Mr. Mohibullah Momin is ready to submit full documentation for identity and ownership verification:

- LLC formation documents

- EIN certificate

- Utility bill or bank statement

- Driver’s license or passport

- Prior Amazon communications

Please treat this matter as **urgent**, as we are unable to fully operate or manage our business without admin access.

Thank you for your time and support.

Sincerely,

Mohibullah Momin

Owner – MGROWS LLC

Email: mohibullahmominllc [at] gmail [dot] com

Phone: 757-316-7800

we received the appeal reply we could continue to offer items on Amazon. But the ASIN still not get actived and still showed need approval.

please check case 17932911371,17932302041,17927188641

Wrongfully Accused! Unfair Deduction in A-to-Z Guarantee Claim for Order #113-4587301-0164258, Urgently Seeking Justice​

Dear members of the Amazon Seller Community and Amazon Official Team,​

I am reaching out with extreme distress and frustration to appeal the A-to-Z Guarantee claim filed against my seller account for Order #113-4587301-0164258. Case ID: 17939489971

I have been wrongfully penalized and unjustly deducted, and I sincerely hope to receive fair treatment and valuable advice from all of you.​

Here’s what happened: We shipped the order on June 5, 2025, and it was successfully delivered to the buyer's address on June 7, 2025, via FedEx (tracking numbers: 881764775150 / 881764775367 / 881764776250 / 881764777278). The attached delivery photos and proofs clearly show that four packages were neatly placed at the front door. Judging from the size and placement of the packages in the photos, it's impossible for them to be overlooked, and there's simply no basis for the claim of "non-receipt." The item was shipped in brand-new condition, which is exactly consistent with our product description on Amazon.​

Shockingly, the buyer filed an A-to-Z Guarantee claim stating that they didn't receive the goods. However, the crucial point is that the buyer has directly contacted Amazon and admitted to receiving the package! Upon learning this, we immediately reached out to the buyer, requesting them to re-pay for the order. Nevertheless, the buyer flatly refused to cooperate, ignored all our requests for re-payment, and didn't offer any reasonable explanation for such unreasonable behavior.​

According to Amazon's policies, delivery disputes involving items worth over $1,000 require formal investigation. We have informed the buyer several times that we are willing to immediately arrange for a replacement sofa set or process a refund once they provide a police report. But so far, the buyer has completely ignored the process and hasn't provided any relevant documents, leaving the matter at an impasse.​

Throughout the entire order fulfillment process, we strictly adhered to all of Amazon's policies, and the conclusive delivery evidence proves that the package has been successfully received. The buyer's claim seriously contradicts the facts. Such behavior not only harms our interests but also disrupts the normal trading order on the platform. We strongly demand that Amazon:​

Exclude this claim from our Order Defect Rate (ODR) because we have fulfilled our shipping obligations and have valid proof of delivery;​

Stop this unfair deduction and assist in a reasonable investigation;​

Re-evaluate this case, remove it from our performance metrics, and help us resolve this issue fairly.​

I must emphasize again that we have fulfilled all our obligations as required and provided reliable proof of delivery, and the customer has also contacted Amazon to confirm receipt of the package. It is extremely unfair to include this situation in our ODR and make the deduction. I urgently hope that Amazon can conduct a thorough re-review of this case. At the same time, I sincerely hope that sellers who have had similar experiences can share your experiences and suggestions. Thank you all!​

Best regards,

​Happy Outlet

@Seller_FJwyF3iu5qxUY @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_t9kvdr2yixQej @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_l3eCP9f1PtJXC