Hi Amazon Team and Fellow Sellers,

I'm seeking urgent help regarding a recent account deactivation over ASIN B0DXDGCTMC for an alleged inauthentic product — even though I have never purchased, listed as available, or sold this product.

Key Details:

The ASIN was added to my inventory as “out of stock” for market research and sourcing evaluation only.

I never placed an order or sold a single unit of this item.

A distributor had initially agreed to sell it, but later told me the brand is not allowing new resellers.

I submitted proof of that conversation with the brand and distributor.

I also submitted a strong Plan of Action (POA) explaining our standard workflow:

We add products in “out of stock” mode.

We monitor pricing, sales velocity, and Buy Box rotation.

We finalize orders only once everything is confirmed.

I have valid invoices for every other item I’ve sold — just not this ASIN, because it was never purchased.

There is no customer complaint and no order history for this ASIN.

Despite explaining all of this and submitting documentation + a detailed POA, the deactivation still stands. I was about to remove the ASIN from inventory when this happened.

I believe this is a mistake that could be corrected through a manual review.

This account represents 2 years of hard work and policy compliance, and seeing it shut down over something I never sold is devastating.

📣 @Seller_t9kvdr2yixQej

📣 @Seller_8hQgfj6OVZYse

📣 @Seller_WD80mtpYHjvBN

📣 @Seller_PIHyltK09pbl3

📣 @Seller_GEZPMc4CeQfh6

Please help me escalate this issue to the appropriate internal team. I’ve exhausted all other avenues. I am happy to cooperate in any way to get this resolved and continue offering value to Amazon’s customers.

Thank you so much.

I’m facing a serious issue that I’m sure many other sellers might be able to relate to. Amazon is charging me extra FBA fulfillment fees on many of my products. I have opened multiple cases with Seller Support, but unfortunately, every time I just receive the same scripted response with no real solution.

I provided clear proof including pictures of the product, dimensions, and actual weight, yet the issue is still not resolved. For example, one of my products weighs only 11 oz, but Amazon is charging me fees as if it's 1 pound.

This is extremely frustrating. We sellers pay fees for everything—FBA, storage, referral, returns—and when we really need help, there's no proper support.

Honestly, the quality of Amazon’s customer service for sellers has gone down a lot. It feels like nobody is actually reviewing the cases. We’re doing everything right on our end, but the system keeps working against us.

We are reaching out in desperation after exhausting all available escalation channels and submitting six detailed Plans of Action (POAs), each accompanied by lab certifications, batch files, compliance checks, and backend screenshot confirmations.

Our ASINs have been blocked for non-compliance with the Textile and Wool Labeling Acts, specifically due to the presence of the word **“cashmere”** in the product detail pages. However:

✅ The word “cashmere” has been completely removed from:

- Title

- Bullet points

- Product description

- A+ Content

- Generic keywords

- All backend fields (verified via batch uploads and support tickets)

✅ The term “cashmere” remains ONLY in:

1. The **brand name**: “Dalle Piane Cashmere”, a **registered trademark** (Amazon Brand Registry + EUIPO).

2. The **fabric_type field**: “40% wool, 25% rayon, 25% nylon, 10% cashmere” – exactly as confirmed by certified lab testing (Brachi Institute), in compliance with FTC regulations which *require* truthful disclosure of fiber percentages.

📌 **Issue**:

- We are unable to change the brand name in existing listings due to Amazon’s system limitations.

- We cannot remove “cashmere” from the fabric_type field without violating FTC labeling law.

- Support keeps sending generic responses asking to “remove all cashmere claims,” without acknowledging these points.

📉 The listings have been blocked for over two months. The inventory is stuck, and we are facing severe commercial damage.

🆘 **We kindly ask any Seller Support representative, Amazon moderator, or experienced seller to step in:**

- Has anyone successfully resolved a similar issue involving a registered brand with “cashmere” in the name?

- Can Amazon make an exception or manually approve listings where the brand_name and fabric_type are legally justified?

- What additional steps can we take to reach the right department for a case-specific review?

We are a family-owned Italian manufacturer with over 15 years of activity on Amazon, and our only goal is to comply and keep offering high-quality, legally labeled textile products to U.S. customers.

🙏 Any help, insight, or moderation support would be deeply appreciated.

Sincerely,

Dear Forum Admin,I hope this message finds you well.

My Amazon account has been deactivated without any stated reason, and unfortunately, I have found no available channel to reactivate it—hence I’m reaching out here as a last resort.

Whenever I try to submit an appeal, it gets automatically rejected within one second, stating that “we do not have enough information.” This clearly indicates the appeal isn't being reviewed by a human but rather rejected instantly by an AI system. My appeal contains nearly 10,000 characters, which makes it impossible for any system to evaluate fairly in such a short time.

Adding to the issue, when I try to contact Amazon through the support link, I receive the message:

"Sorry, you are not authorized to view this page."

This has completely blocked my ability to verify myself or defend my business. I’m here and fully willing to provide any information needed to verify my identity and resolve this issue.

Please help me escalate this matter to someone who can assist.

Thank you for your time and understanding.

Sincerely

Merchant Token: A16687SZWGI2W1@Seller_4GjtS9k0cnHHv@Seller_aEROSwwdnzGiU@Seller_0LGKv5aIHcC3F

@Seller_37l8i4vuvugjG@Seller_PIHyltK09pbl3@Seller_khUF6HPR2AHxu

I have recently received an email saying that my brand has been approved (Case: 17812082991) and that I can create ASINs under my brand. However, when I try to submit my draft, I get the error 5461. The error indicates what to do next. After I follow the process, I get an email saying that I can't create ASINs for my brand. Then I want to check my brand on "Manage Your Brands" on Seller Cetral and there's nothing there. I have the option to "Add Brand". When I click on that button, I can see my brand listed. I then click on "Connect brand" and follow the process. Again, I get an error message. So, my brand has been approved, is listed in the Amazon Brands Registry, but is not connected to me. Can you help me?