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Seller_z3k8APxGfbQEK
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Seller_z3k8APxGfbQEK
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📢Get answers about Veeqo at a live Q&A on 10th June!
by Seller_z3k8APxGfbQEK
Amazon replied

On June 10, 2025, we’ll have another Ask Amazon event from 8 a.m. to 4 p.m. GMT with Veeqo’s CEO, Matt Warren, who will answer your posted questions on UK Amazon Seller Forums.

Veeqo is our free multichannel shipping software that allows you to fulfill orders across multiple online stores. You can import your orders from multiple stores and manage them in one place. Veeqo connects with a number of different stores.

To post your questions, go to UK Amazon Seller Forums.

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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1 vote
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2 replies
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Seller_MDsJxz8UAahjp
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ACCOUNT SUSPENDED FOR NO REASON
by Seller_MDsJxz8UAahjp

I CANT GET ANY HELP hello anyone here ? @Ezra_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_AMZ @Simon_Amazon @Winston_Amazon @Sarah_Amzn @Julia_Amzn @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_AMZ @Sarah_Amzn

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Seller_jqbsUp5SWIv7A
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What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?
by Seller_jqbsUp5SWIv7A

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?

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Seller_6HXPDZ2n6YG3n
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Amazon Feedback Manager Is Failing Sellers
by Seller_6HXPDZ2n6YG3n

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

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31 replies
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Seller_ae51e0CJoHqCX
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Amazon Gave Sneaky Refund Without A-Claim
by Seller_ae51e0CJoHqCX
Amazon replied

So I have just come across a refund given by Amazon to a customer for a bespoke order.

I was blissfully unaware of there being an issue with any order.

The order came in yesterday and had a note on the order with this incredibly rude message "Do not disappoint me please. I need this ASAP"

Anyway needless to say it was a next day order so I immediately processed the requirements and put this on a next day tracked.

It was received at 10.46am. By 12.46pm, I had a note from Amazon to tell me the order has been refunded.

No A-Z claim, no dialogue with the customer or even an explanation from Amazon why this order has been refunded.

I contacted Amazon and raised a Safe T claim. The safe T claim was instantly denied and I immediately put in an appeal and just waiting on the outcome.

I contacted Amazon seller support and they stated another department had refunded this without giving any explanation other than the customer claims to have received the wrong item.

In what World does an Amazon rep hand out a refund without an A-Z or querying with me first for a refund. The order value I think is irrelevant in this case but to me it is substantial and I am waiting for an explanation.

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10 replies
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Seller_uGahXqk0SYXgA
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Amazon seller app unable to select shipping template
by Seller_uGahXqk0SYXgA

Amazon seller app is not showing my shipping templates any longer, it is asking me to input a merchant shipping carrier which I cannot do as nothing works. I’ve tried reinstalling the app but no luck. I can still list normally via the website but this is very cumbersome. Any ideas?

1 vote
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5 replies
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Seller_lXSLnVpgu7AEq
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Unfair A-Z claim
by Seller_lXSLnVpgu7AEq

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

2 votes
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3 replies
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Seller_nex6aLZ9HPynF
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Buy shipping Glitch and being forced to use Evri (told to set up account)
by Seller_nex6aLZ9HPynF

I am aware of topics the last few months with glitches forcing sellers to ship EVRI.

The last decade of order, Royal Mail no problem.

The odd time the system glitches and only shows EVRI, but a quick page refresh and Royal Mail comes up.

Today with one order no chance. Have refreshed, logged in and out and no chance - only EVRI

I notice the small print. Is that right I am going to have to set up an EVRI account for this one order?

"I hereby agree that I have read and accepted the HERMES Terms and Conditions for this service.

Important: Evri requires sellers to create an account on their platform to process shipments. Please create an account with EVRI using this link before purchasing their shipping services"

2 votes
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7 replies
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Seller_R3dLd4IbdHcej
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Amazon keeps rejecting my UTR document.
by Seller_R3dLd4IbdHcej

hello there sellers I need some help regarding 'identity verification' process.

Recently amazon has asked me to provide them with new documents, however I can't wrap my head around why it keeps getting rejected.

I have requested a new document from the HMRC application and so it's up to date.

It has my name etc on the document and also the UTR number displayed clearly.

The photo has been taken clearly of the full paper, however, I'm disappointed in this system as I have a large payout on hold which I really need to aquire.

Did anyone else experience this issue and if so, what can be done to get this approved as soon as possible?

1 vote
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3 replies
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News_Amazon
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Change to Buyer-Seller Messaging options
by News_Amazon

We've updated our Buyer-Seller Messaging options to better protect buyer communication preferences.

Buyer-Seller Messaging allows you to contact buyers to complete orders or respond to customer service questions, however the tool shouldn't be used for marketing and promotional purposes.

To ensure messaging is only used for critical messages, we've removed the option to add "[Important]" to the message subject line and override buyer opt-out preferences.

You'll still be able to contact buyers with important messages about their orders. If the contact reason is critical to complete the order, your message will be delivered, regardless of the buyer's opt-out status.

For the best experience, we recommend that you use our message templates which automatically include order IDs, translate messages to the buyer's preferred language, and flag messages as [Important] if needed.

For more information, go to Contact a buyer using Buyer-Seller Messages.

For more information on what type of buyer messages are permitted, go to our Communication guidelines.

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9 votes
92 views
3 replies
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Seller_jGVxVIjqaXgJJ
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BSR ( BEst Selling Rankings Dissappeared on listing page.
by Seller_jGVxVIjqaXgJJ

HI, I have noticed the Best selling rankings have disappered from a lot of products on the product listign page, we use this to monitor performance, Has anyone else noticed this.

Thanks

5 votes
0 votes
407 views
12 replies
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