Recently, for the first time in 8 years our account has gone into a negative balance.
We've noticed huge 'other' charges being taken out of our account with no detail or explanation.
We asked amazon for clarification on what these charges were, but they said due to confidentiality they could not say?
Hello from Amazon Brand Registry Support,
We understand you are having questions with the unrecognized charges applied to your account from 27/03/2025 to 10/04/2025, and 24/04/2025.
Upon review, the Amazon Fees Total: -£249.35
• Digital Services Fee: -£4.22
• Subscription Fees: -£30.00
• Other: -£215.13 charge is from an Order Adjustment.
• Amazon Fees Total: -£437.95
• Other: -£400.41 charge is from an Order Adjustment.
These adjustments typically occur due to one of the following reasons:
- Refunds or partial refunds issued to the buyer (for example, for damaged items, late deliveries, or customer dissatisfaction)
- Shipping fee corrections, especially if there was an error in the initial charge
- Promotions or discounts applied after the order was placed
- Customer returns or claims processed after the order was completed
- Amazon-initiated adjustments due to order or fulfillment issues
Due to confidentiality, we cannot disclose the further factors behind the decision.
For further questions, please create a new case.
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Pinned by community manager