Dear Amazon Support,

I’m writing to raise a serious concern regarding a return request on Order ID 407-0789119-9209947.

Order Date: 23-Dec-2024

Delivered: 27-Dec-2024

Return Requested: 11 June 2025 (i.e., after 167 days)

Status: Auto-authorized despite showing "Out of policy"

The buyer claimed “Different from what was ordered” — without any buyer comments, evidence, or communication — and Amazon auto-authorized the return instantly, even though it's clearly out of return policy.

❗ Major Issues:

This return was requested after more than 5 months, way outside Amazon’s return window.

The system still allowed auto-authorization and return label generation, despite showing "Out of policy" in the interface.

As a seller, I am being penalized for Amazon’s system inconsistency.

Amazon is a global marketplace. How can sellers trust the platform if it doesn’t even uphold its own return timelines? We invest in providing genuine service, and such actions directly encourage policy misuse and fraudulent returns.

I request:

Immediate investigation and reversal of this auto-authorization.

An explanation as to why the system allowed an out-of-policy return.

Amazon to take accountability for enforcing fair and consistent policies for sellers.

Please treat this matter urgently. Seller trust is the backbone of Amazon, and such instances shake that trust.

Sincerely,

DEL ROSKOSH

@Seller_gAhPNiLrkfTcr@Seller_5WsK3rrVFyBk9@Seller_BlIVJdYD3zD3G

I am writing to express my sincere intention to resolve the issues that led to the suspension of my Amazon Seller account. I have submitted multiple appeals outlining the actions I have taken and the improvements I have implemented. However, I have received repeated responses requesting "greater details."

I genuinely want to understand the specific areas where my previous submissions have fallen short so I can provide the required details more accurately.

I would appreciate it if you could clarify:

Which specific part of the Plan of Action (POA) is insufficient (Root Cause, Corrective Actions, or Preventive Measures)?

What kind of additional documentation or information is needed?

Are there any specific examples or formats Amazon prefers for submitting the appeal?

My goal is to comply fully with Amazon’s policies and regain the opportunity to sell on your platform. Please guide me so I can provide the correct and complete information to support a successful reinstatement.

Thank you for your time and consideration.

@Seller_gAhPNiLrkfTcr

I guess each one of us selling on Amazon has encountered fake orders and returns too. Few returns and buyers are genuine while some are fake. But when someone gets refund for their order citing a fake reason they get refund from customer support unbiased. But when seller asks the details or wants to verify that on which grounds refund was initiated , the seller support will always respond saying that we cant access customer support data neither tell you on what grounds refund was processed.

SO, THERE IS NO TRANSPARENCY FOR SELLER. SECONDLY, THE SELLER EVEN CANNOT KNOW ON WHAT GROUNDS THE REFUND WAS PROCESSED. IN MANY CASES WHEN A PHYSICAL PRODUCT IS SHIPPED INTACT. THE CUSTOMER QUOTES RECEIVED DAMAGE PRODUCT OR DOES DAMAGE TO IT AS THERE IS NO RETURN POLICY FOR THAT PRODUCT BECAUSE THAT PRODUCT WAS LISTED IN A CATEGORY WHICH WAS NON- RETURNABLE.

NOW AMAZON COMES AND REFUND YOUR ORDER WITHOUT PROVIDING ANY PROOFS TO TAKE THE SELLER INTO CONFIDENCE. RATHER THEY SAY WE CANT ACCESS DATA AND LET YOU KNOW ON WHAT GROUNDS REFUND WAS PROCESSED.

I GUESS MANY OF OUR SELLERS FROM OUR SELLING COMMUNITY HAVE GONE THROUGH THIS. I MYSELF HAVE GONE THROUGH THIS.

I GUESS ITS HIGH TIME NOW. SELLERS SHOULD UNITE AGAINST THESE POLICY AND REPORT IT. ANYWAYS GOVERNMENT JUST EARNS TAXES FROM OUR SALES AND SO DOES AMAZON GETS COMMISSION. LOSS OCCURS TO SELLERS EVENTUALLY AS THERE IS NO SELLER PROTECTION POLICY .

DON'T YOU THINK ACTION SHOULD BE TAKEN.???

I DEFINITELY WILL FIGHT AGAINST THIS AND DRAG AMAZON INDIA INTO THE COURT FOR THE NON TRANSPARENCY IN THEIR POLICIES.

WISH IF ALL SELLERS GET UNITED IT CAN BE TACKLED UP EASILY.

THANK YOU.

It has been observed our top selling ASINs (B0D4HZ7SKJ and B0D35V5RDT) listing were suppressed without any notification to the brand either through seller central or vendor central. Only on monthly review, we got to know by doing manual check. We lost so many days of sale now for want of MSDS after one year of listing initially approved.

@AmazonModerator request your attention to please ensure timely notification to the brand to take action. Now that MSDS has been submitted, request immediate action to make it live.