Hello everyone,

I’m urgently seeking your input—and Amazon’s help—on a baffling size-tier reclassification for my product. It’s been live in FBA for over eight months with no changes to packaging or dimensions, yet fulfillment fees have suddenly doubled. Case No.: 17880503751

Dimension comparison:

- Amazon’s first re-measurement: 16.06 in × 14.41 in × 2.99 in

- Amazon’s follow-up re-measurement: 15.00 in × 14.53 in × 2.60 in

- My verified measurement: 13.58 in × 13.31 in × 1.97 in (with calibrated-tape photos, timestamped inspection reports)

All refer to the sealed, ready-to-ship box (unit weight: 4.39 lb).

The fee impact:

- Old inventory continues to ship at Large Standard-Size rates.

- Newly “re-measured” units are now charged Large Bulky fees—nearly double.

Why this matters:

- Margin collapse: Bulky fees kill my competitiveness.

- Seller risk: If Amazon can arbitrarily up-classify unchanged listings, we’re all exposed.

Community ask:

- Has anyone else seen an unexplained tier change on an unchanged FBA listing?

- What’s the fastest way to escalate for a re-audit and refund?

- Does anyone have a direct Seller Support contact who can push this through?

Cheers!

Order ID: # 112-8085446-4788269. The item was listed as Used-Good. Like most Amazon costumers he never read the item description. After return we issued a full refund $175 except original shipping charges of $10.20. We paid for return shipping as well. Now he is complaining about charge and listing. As a small seller now our account is at risk of deactivation. Any help from a mod removing this feedback?

i am trying to proceed for identity information required in inform consumer act. When It comes to review and update country of establishment and business type, in business location there is by default Pakistan but my LLC business setup nis in USA... How to change business location as there is no other options

Dear Amazon Team,

I’ve been selling on Amazon since 2013 — more than 13 years of serving customers with care, integrity, and pride.

I’ve never had a serious policy violation. I’ve never scammed, manipulated, or cheated. I’ve built my small business here with love. I’ve responded to every customer. I’ve fulfilled every order. I’ve earned 1,867 feedbacks, with 89% positive.

Now, I’ve been shut out of the business I built for what Amazon calls a “Code of Conduct” violation — something I never intended and acted immediately to correct.

What happened?

I listed USPS stamps I purchased from Costco. I packaged them in a jewelry box with my brand name. At the time, I genuinely believed this was allowed — it was done to make a giftable bundle, not to deceive anyone. I had no idea that this would fall under “brand abuse.”

When Amazon updated its bundling and branding policies in October 2024, I immediately deleted every listing before the change even took effect.

My last order was fulfilled on October 3, 2024. I removed everything. I didn’t argue. I didn’t fight. I just did what I thought was right.

But after all this — even after deleting everything, changing direction, submitting a new trademark, showing all receipts and history — I keep getting the same cold copy-paste response:

"We don’t have enough information.”

I gave everything.

I wrote a detailed Plan of Action.

I submitted Costco receipts, photos of packaging, my 13-year account history, proof of deleted listings, proof of new product line that is 100% compliant.

And still — nothing. No human words. No recognition that this isn’t just a store. It’s my life.

Please Help Me to Get a Chance

I’m not a bad actor. I’m not trying to game the system. I’ve done everything Amazon asked. I’ve been here since 2013. I’ve put my heart into this store. And now I’m being treated like I don’t deserve to be here anymore.

I’m begging — not as a business, but as a person — please, someone at Amazon, look at my case. Just once. Like a person would. Please read my appeal. Please read my history. Please understand that I made a mistake, corrected it, and now I want to move forward the right way.

All I want is for someone to see me — not as a seller ID — but as a person who gave 13 years to this platform with honesty and respect.

If anyone on the forum knows how to escalate this for a human review, please help. I’ve tried everything. I’ve followed every rule. I’ve submitted every document.

I just want a chance to keep doing what I’ve always done — serve customers honestly on Amazon.

Thank you for reading. I really, really hope someone listens.

@Seller_zukQNO61PzGck @Seller_t9kvdr2yixQej

@Seller_nt9X7GoCkqXGB @Seller_YeWcEeTwlVO93

@Seller_SBIjJooGeXSQ6

@Seller_4zBzdtgCyS9EI

@Seller_OvL8C4BJWiuS9

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

Hi everyone,

We’ve encountered what seems to be a coordinated review attack on one of our products (ASIN: [insert ASIN]). On May 6, 2025, two separate buyer accounts each posted a 1-star review on our listing. Both reviews are:

1. From non-verified purchases
2. Posted on the exact same day
3. Have identical review behavior: each account only reviewed two products, and they are the same exact two items — ours and another unrelated product (a personal massager toy).

I've attached a screenshot (see below) showing the two reviewer profiles — “Mariela” and “Michael Rios” — to show the suspicious similarity in review history and timing.

We’ve already:

1. Reported the reviews through the “Report abuse” button
2. Emailed community-help@amazon.com
3. Filed a case under Brand Registry
4. Escalated to Account Health

So far, no action has been taken, and unfortunately, this is significantly impacting our listing. Since we have just a little over 100 reviews, even one or two 1-star reviews can drop our overall rating and hurt conversions badly.

Has anyone experienced similar activity and had success escalating this? Would appreciate any tips or escalation channels that worked for you.

@Seller_8hQgfj6OVZYse@Seller_zukQNO61PzGck@Seller_CnfW62x6yxvJw@Seller_l7Jtck9jxnEA0

Thanks in advance!