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Seller_VfiGzoVFATxDq
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Seller_VfiGzoVFATxDq
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Dangerous Goods Courier?
by Seller_VfiGzoVFATxDq
Amazon replied

Which courier services is best to use to ship Dangerous Goods to the Deeside Fulfillment Centre?

We have one 22kg parcel with Cosmetics which are Class 3 flammable and shipable under Limited Quantities

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1 reply
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Seller_LljhR3F5szsxF
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Problems with Adress Verification
by Seller_LljhR3F5szsxF
Amazon replied

Hello,

I am from Bulgaria and I needed to proof my residential adress so I can use my German Seller Account.

I uploaded 2 photos of an Internet Bill, which is listed as an accepted document.

One photo of the original bill and one photo of a transaltion to Enlglish from a sworen transaltor.

I was rejected a couple of times with the explanation "The latest proof of address that you provided was incomplete as missing original copy of certified translation" which isn't true.

I did contact chat support which didn't help at all.

What can I do further?

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Seller_2AkMpLvym0zA7
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Amazon PPC Campaigns Disappeared
by Seller_2AkMpLvym0zA7
Amazon replied

Has anyone experienced some of their PPC Campaigns disappearing?

I'm still seeing my sponsored ads in the Amazon search, but around 50% of my campaigns has disappeared from the dashboard.

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3 replies
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Seller_rluydfDQ8rGNc
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Amazon wants a UK listing to be in Italian language
by Seller_rluydfDQ8rGNc
Amazon replied

Cannot update listing because Amazon wants the title to be in Italian language....Cannot make changes/ create sales etc as I get the error that 'the tite conflicts with value 'XXXXX' for ASIN Z in the Amazon catalogue'. This value, is Italian. Obviously, not right for the UK.

Seller support are obviously useless. Can a mod assit? @Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Case ID 11004180862

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Seller_8A2GBSqNZDr4Q
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My £1M / year store has been deactivated for the last 3 months because Amazon is not responding to my verification document submissions
by Seller_8A2GBSqNZDr4Q

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

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Seller_Lr7QElNvfg4fZ
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Incurring massive financial loss in the thousands due to amazon - Help
by Seller_Lr7QElNvfg4fZ

Hoping we can get some help here, we’ve made many cases on SS but the majority are not understanding the situation and we are losing thousands per month which will only increase if this is not sorted soon. We are currently 6 months in regarding the issue without a resolution.

The issue:

Amazon automatically and suddenly after 1 years of selling decided to change the visibility of our Brand and ASINs (not sure how, maybe browse node?), which in turn has made our listing unsearchable for all organic keywords. (not indexed)

We are only currently searchable by Amazon ads / searching our ASIN directly / searching for long tail low volume phrases / searching our brand name. Everything else, we have completely lost rank for.

I have provided evidence of this attached to case ID: 11204681412, for our main high volume keywords our ASIN used to have around 2.5% share of the impressions (we were consistntly top 10 on the first page organically) but 6 months ago this has fallen to 0%. Since then our organic rank has disappeared completely with our ASIN not being able to be found on any of the pages for the same keywords (hence 0% asin impression share).

We can also tell we have lost rank because our sales have gone from 40+ per day to 1-2 (which the ads are contributing to, as these still seem to work)

I have also tried to manually do an upload file to try to change the browse nodes, but this has not worked. The browse nodes were fine for 1+ years and are still correctly asigned in the backend of my listing.

Seller support say the listing is active, the asins in question are not flagged as adult products and the search feature is working as it should before proceeding to send me listing optimisation articles all of which I have read.

I am running out of options, therefore decided to put out this post to see if an Amazon admin or anyone on the forum can help us solve this. We are generating no organic sales, and losing all our rank to competitors which we spent 1.5 years gaining.

Thanks for taking the time to read this!

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3 replies
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Seller_KJbGas2iVPh79
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Brand Registry Access Revoked
by Seller_KJbGas2iVPh79

Dear All

I have a brand registered in brand registry and I was selling my product fine. Normally I would fill in the form to report buyers from brand registry and it was all good. But recently a few got rejected ( I don’t know why) and now my access is revoked. I have tried to appeal and sent many plans of action but I get the same automated response.

Please can someone help.

Thanks

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Seller_NV0zIjAQqeMiZ
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Creating accounts for departments - not individuals
by Seller_NV0zIjAQqeMiZ

Does anyone know how to create seller central accounts without linking them to an individual via passport or drivers licence?

Our warehouse team has about 20 people in it, working 7 days per week and about 18 hours per day. Most of these staff are temps, and even the permanent ones move around the business pretty freely.

I'd like to create a "despatches" account, with a dedicated phone number for OTP and locked down permissions, so that any time of the day or night, a worker can access the terminal without needing the manager's mobile to get the OTP.

Does anyone know whether this is possible, or whether there is a mechanism for allowing accounts to be used by multiple people in an official capacity? The alternative is trying to get 20 temporary workers to bring in a passport or drivers licence (which a lot don't have), and waiting for each one to be approved before they can start work, only to go through the process again with 5 new guys every week, as they replace ones who dropped out. I'll end up with hundreds of accounts for staff who will never be seen again, which seems crazy.

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5 replies
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Seller_tNK1ghOENGUl0
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Lost access to seller account after deleting unused buyer account
by Seller_tNK1ghOENGUl0
Amazon replied

I lost access to seller account, it says

"There was a problem

We cannot find an account with that email address"

A quck search in the forum sugested that deleting the attached buyer account may be the cause of the problem as they share the same email. I did try and delete the buyer account around 10 days ago but it did not delete, at least not straight away, and I now no longer have access to both buyer and seller account.

Can someone from amazon support get in contact and reactivate my seller account.

I have logged into the forum from another account to post this messsage as I can't login to the forum with my deleted account

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6 replies
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Seller_EtIYsCet1FAuB
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SFP Order refunded by Amazon for late delivery madness
by Seller_EtIYsCet1FAuB

Getting more and more convinced there is no way to combat Amazons brutal treatment of sellers. This is just 1 of many of similar scenarios and i dont know how to combat it. I ship something Next Day delivery, Royal Mail attempt delivery but customer is not home and so it cannot be left anywhere safe. Customer requests refund, gets it instantly without my knowing and then item is delivered safely the next day when customer is home. I make a SAFE-T claim but get knocked back as it was delivered late. Tracking shows attempt made on the correct day but apparently that doesn't matter and customer gets a freebie and im hit with the postage as well because it was delivered. Whats the point. Or is there way to get my money back?

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2 replies
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