I noticed that Holiday settings do not allow you to stop receiving messages from buyers whilst you are away. Are there any other Amazon settings that temporarily close your account and block buyers from sending messages?

Hi All,

Been a while since I used Amazon.

So we have been selling a Pregnancy Test by Clear Response for about 3 years.

At Random Amazon “Auto Review” said it is randomly checking if genuine.

I’ve only sold 4 Units in the past 2 years with 0 complaints Voice of Customer shows an excellent score.

I have sent the invoice directly from the Manufacturer who is the Brand Owner that shows I purchased 48 units 5 months ago.

The invoice is in my name and matches my Amazon Seller Account Details.

I have permission from them and a very good relationship with them to sell so was thinking of getting a Letter of Authority for them.

I also attached 2 proof of payments, might be able to dig out proof of delivery but it was a pallet.

I also sent them the order confirmation and a screenshot and link to the website where it was purchased from.

But seems to be this new email “auto-review@amazon.com” that has automatically deactivated our selling account is not checking the invoice!

How do I appeal as the instructions it gives aka sending a valid invoice does not work.

Please help thanks

Hi everyone,

I launched my A5 notebook on Amazon three weeks ago, but so far I’ve only had 2 sales. I’m trying to figure out if this is normal for a new product in a competitive category or if I might be missing something important.

Here are a few details:

It’s a lined A5 notebook with a unique cover design.

I’m currently using FBA.

ASIN: B0DZXMQLBG

I’ve optimized the title, bullet points, and description with keywords.

I run some Amazon ads.

Is this kind of slow start typical for new stationery products?

Also, what are the best strategies to boost early sales and visibility (e.g., PPC, pricing, promotions)?

Any feedback or suggestions from your experience would be greatly appreciated.

Thanks in advance!

SeaBell AAA

Hi Everyone!

I'm confused. We obviously receive these invoices every month. Is this money already debited from the account or does this fee need to be paid at the end of each month.

Thank you in advance.

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys