Hi @Seller_8hQgfj6OVZYse
I got a 1 star review a few months ago. I have ever asked for help, but did not get a helpful answer.
Could you help me address it please?
The story is that a buyer sent a message to me requesting refund without return the product, or he/she will leave a 1 star review both on my listing and seller profile. I tried to understand the problem and offer help, but the buyer didnt show the detail, and persist in requesting a refound without return. I refused this requirement, and suggested he follow Amazon rule return the product then he/she will get the refound. At last the buyer left the 1 star review.
The vedio of review is not showing the problem, but vicious. The words of the review most about the product, and the part of service is untrue.



Asin: B0CZ13VWDF
Order: 112-7395815-1510609
Case: 15411538091/ 15461394061/ 15422009791
Any more informations need please let me know, thanks!
Kind regard!