Hello expert, I have noticed that my product reviews are decreasing day by day. Earlier, my product reviews were around 185, but now they are at 177, and the number of 5-star reviews has decreased from 73 to 68. Can someone help me with this issue?

Hi guys,

I have had an issue where a buyer had opened an A-Z claim against me and the item had been received along with an image of the item being delivered and the buyer confirming someone will take it inside. However, after this last message i have received no reply back from the buyer as they have received a refund along with the item, leaving me out of pocket.

I have contacted seller support who then transfer the issue to the A-Z team where i keep getting the same auto response saying they are siding with the buyer despite all the information i have provided (generic message everytime now).

Have also contacted the MD email and had no reply back whilst i have also chased every 2 working days i have received nothing.

Please can someone help me with this, this has been ongoing for a better part of 5 months.

I have case ID's of contacting seller support as well as emails but unsure if they are to be shared here.

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_iTgjdgiRqiPsn@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr@Seller_VJ4XoAkjDpjPH@Seller_b91S9zQ2eKxLt@Seller_j9Bd91CW3ZVpr

Look forward to your reply

Hi,

My Account has been deactivated due to Section 3 before UK Ltd registration.

Initially I signed up from Pakistan as individual using personal bank account statement of Pakistan for Address verification, then changed the Identity from individual to Privately Owned Business without having UK LTD, This made my account deactivated, and also 25 pounds cut from my bank account after deactivation.

Now I have a registered UK Ltd, My Pakistani ID card, Pakistani personal bank account, a personal Payoneer account, should I submit these Documents to be interviewed by Amazon to reactivate the account, while I do not have any bank account titled as same as my UK Ltd Name?

We are reaching out to seek assistance and bring attention to two consecutive A-Z Guarantee claims that have severely impacted our Order Defect Rate and put our Seller-Fulfilled account at risk of deactivation.

1. Order ID: 026-5297747-1153144

• A-Z claim filed on April 30, 2025, and was granted to the customer.
• The returned item had missing parts, and we clearly explained this in our appeal to the A-Z team. However, all we receive in response is the generic message: “We have reviewed the buyer’s claim and the information you provided for order 026-5297747-1153144. Although we understand your position, we stand by our decision.”
• We have appealed multiple times via the A-Z dashboard and even contacted a Seller Support Partner, but the case keeps getting routed back to the A-Z team with no resolution.

2. Order ID: 203-7364653-2413957

• A-Z claim filed on May 19, 2025, for a returned watch, but the watch itself was missing in the return package.
• We are still actively appealing this case and have also filed a claim with Royal Mail.
• These types of return abuse cases are placing an unfair burden on us as sellers. We’re doing everything right—responding to customers, providing evidence, and appealing through the correct channels—yet the outcome is always in the buyer’s favor without any clear explanation.

We respectfully request the following:

• A manual review of both A-Z claims mentioned above.
• Removal of the ODR impact from these two cases, as they stem from return fraud or loss beyond our control.

Please, any help from one of the team would be greatly appreciated@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr@Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

This is a critical matter, and we hope for the community admins’ support in escalating this to the proper team. Thank you for your understanding and help.

Sincerely,

big_panda

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?