Dear Amazon Team,

I’ve been selling on Amazon since 2013 — more than 13 years of serving customers with care, integrity, and pride.

I’ve never had a serious policy violation. I’ve never scammed, manipulated, or cheated. I’ve built my small business here with love. I’ve responded to every customer. I’ve fulfilled every order. I’ve earned 1,867 feedbacks, with 89% positive.

Now, I’ve been shut out of the business I built for what Amazon calls a “Code of Conduct” violation — something I never intended and acted immediately to correct.

What happened?

I listed USPS stamps I purchased from Costco. I packaged them in a jewelry box with my brand name. At the time, I genuinely believed this was allowed — it was done to make a giftable bundle, not to deceive anyone. I had no idea that this would fall under “brand abuse.”

When Amazon updated its bundling and branding policies in October 2024, I immediately deleted every listing before the change even took effect.

My last order was fulfilled on October 3, 2024. I removed everything. I didn’t argue. I didn’t fight. I just did what I thought was right.

But after all this — even after deleting everything, changing direction, submitting a new trademark, showing all receipts and history — I keep getting the same cold copy-paste response:

"We don’t have enough information.”

I gave everything.

I wrote a detailed Plan of Action.

I submitted Costco receipts, photos of packaging, my 13-year account history, proof of deleted listings, proof of new product line that is 100% compliant.

And still — nothing. No human words. No recognition that this isn’t just a store. It’s my life.

Please Help Me to Get a Chance

I’m not a bad actor. I’m not trying to game the system. I’ve done everything Amazon asked. I’ve been here since 2013. I’ve put my heart into this store. And now I’m being treated like I don’t deserve to be here anymore.

I’m begging — not as a business, but as a person — please, someone at Amazon, look at my case. Just once. Like a person would. Please read my appeal. Please read my history. Please understand that I made a mistake, corrected it, and now I want to move forward the right way.

All I want is for someone to see me — not as a seller ID — but as a person who gave 13 years to this platform with honesty and respect.

If anyone on the forum knows how to escalate this for a human review, please help. I’ve tried everything. I’ve followed every rule. I’ve submitted every document.

I just want a chance to keep doing what I’ve always done — serve customers honestly on Amazon.

Thank you for reading. I really, really hope someone listens.

@Seller_zukQNO61PzGck @Seller_t9kvdr2yixQej

@Seller_nt9X7GoCkqXGB @Seller_YeWcEeTwlVO93

@Seller_SBIjJooGeXSQ6

@Seller_4zBzdtgCyS9EI

@Seller_OvL8C4BJWiuS9

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

I am a trademark owner of the brand and I had a listing and it was taken down due to policy voilation. even though i was able to provide all the trademark information and documentation. and when reach out to account health support they i think they are reading off a script and nothing else.

I'm looking for feedback on the best way to handle this, and is there a way to report this customer so he doesn't scam other sellers?

I sell a small ~$170 tool for testing very low voltage (5V and under), it runs on a 9V battery, is fire retardant and basically intrinsically safe. The only way someone could get hurt with it is if you threw it at them. This morning I get the message below from a customer. Clearly this is a copy/paste generic message and the customer just wants a free product. I would like to report this customer to Amazon so he doesn't scam other people, but I have zero faith that Amazon would understand anything technical and it would likely backfire on me. Has anyone dealt with a customer like this before? Here's his message:

"Hello,

I am contacting you regarding this product, which has caused an extremely serious safety concern during use. I will not disclose specific details publicly nor provide any photos or videos.

This is a formal notice that your product jeopardized consumer safety, and I am demanding an immediate, full refund.

If you refuse or delay, I will file a full A-to-Z claim, submit a product safety violation report to Amazon, and escalate to consumer protection authorities in both the US and UK.

You are hereby advised to refund this purchase immediately without conditions.

I am giving you one single opportunity to resolve this properly.

Thank you."

Dear Cooper,

I hope this message finds you well.

I’m reaching out for assistance regarding what I believe may be a violation of Amazon’s review policies on one of my listings. I’ve emailed community-help@amazon.com multiple times, but unfortunately, I have not received any acknowledgment or a case ID in response.

Could you please advise if I am contacting the correct department, or if there’s a more appropriate channel to escalate this matter? I would greatly appreciate any guidance you can provide.

Thank you in advance for your time and support.

Best regards,

Ismael Landaverde

The House of Greenland

@Seller_GEZPMc4CeQfh6

I am reaching out regarding a recurring issue with my Valid Tracking Rate (VTR) being negatively impacted, despite using a carrier that is integrated with Amazon.Order Number: 111-5589923-1537842Carrier: General Logistics Systems US (GLS US)Tracking ID: 783702546438As shown in the attached screenshot, GLS US is listed as an Amazon-integrated carrier. The tracking number provided is valid and displays full tracking history from shipment through delivery.Despite this, the order has been marked against my VTR metrics. This is not the first time this has happened, and unfortunately, previous inquiries have not provided a clear explanation or resolution.Could you please review this case and clarify why the order is being counted against my VTR? If there is an error in the system, I kindly request that it be corrected and the impact on my account be reversed.Thank you for your assistance. I look forward to your guidance on how to avoid this issue in the future. @Manny_Amazon @Joey_Amazon @Bryce_Amazon @Christine_Amazon @TaylorR_Amazon @KJ_Amazon @CR_Amazon @Josh_Amazon @Nikki_Amazon

Case ID# 17707178731

I had a similar case on October 15, 2024 (Case ID #16481608471), which was never resolved.

Thank You!