We created a product/ASIN 5 years ago in amazon.com. The product's brand name and manufacturer's name was our brand name BBB.

Then the product was copied to Amazon Germany 4 years ago by a malicious seller SHT and the malicious seller changed the brand name and manufacturer's name of product from our BBB to their brand name ZZZ.

Then we found out about 3 years ago, we have fully communicated with the seller support in Germany or US site, the brand seller support, but we still can't change the brand name and manufacturer name of product in Germany site.

2 years ago we found out that the brand name of product in Germany was changed back to our brand name BBB, but the manufacturer's name is still the brand name of the malicious seller ZZZ. we really don't know who did this, maybe the system did it.

Above, is the only thing we have to do with brand abuse on the German site.

We tried to authorize the brand BBB from our US seller account to our German seller account 2 years ago, and at that time we were already prompted that there was brand abuse on our German site account and that we could not authorize it. There was some seller support that insisted on telling us that it was caused by the fact that we didn't have an EU trademark.

So we waited until this year, when we applied for an EU trademark and successfully associated it to our brand BBB name in US seller central.

So we went to authorize BBB to our German seller account again, but it still prompted us that there was brand abuse on our German account.

After all we've done, we just don't understand why, even though we've registered our EU trademark, we still can't use the branding features of Amazon Seller Central.

Who exactly are these branding features for? Why is it so hard for a normal seller to get full access to the branding features of Amazon Seller Center?

Sometimes, we even feel that Amazon's system, the designers of Amazon's system, and Amazon's reviewers team don't care about ordinary sellers like us at all.

case 11153003412 / 11184215902, after all those communications, we already completely deleted the above product in German site. what should we do now? I was told by the brand seller support

Branding issues do not distinguish between country sites or malls, so it makes sense for me to inquire here.

If we keep appealing for that authorization, we will still get a deny decision. we don't know what should we do now.

Please help us if you can. Thanks.

@Seller_zukQNO61PzGck @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_8hQgfj6OVZYse @Seller_khUF6HPR2AHxu @Seller_SBIjJooGeXSQ6 @Seller_guLNtDGZuva40 @Seller_1KYLYkgAlu4xX @Seller_PIHyltK09pbl3 @Seller_t9kvdr2yixQej