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Seller_l3eCP9f1PtJXC
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Prime Day Prep: 🚀 Prime Day is Back July 8-11th!
by Seller_l3eCP9f1PtJXC

Hello all!

Prime Day is back July 8-11, this year with double the days and millions of deals!

You can ready your business by reviewing the public announcement, our Prime Day readiness playbook, and these tips on optimizing Ad campaigns for the event!

Let's make this the best Prime Day yet with the forums community. Let us know any questions or callouts on what kind of content you would find most helpful as we approach the event.

Best,

Danny

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Seller_S4CNvkyYHg7IA
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Where can I see total number of customer reviews?
by Seller_S4CNvkyYHg7IA

There used to be a report in Business Reports called Brand Performance and it had the total number of customer reviews by ASIN as well as average customer review. This report is no longer showing in Business Reports and I can not find it or an alternate report that will show me the same information. Where did this report go?

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Seller_dy2D7Aeb795Rd
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Capacity limit request - rescinded?
by Seller_dy2D7Aeb795Rd
Amazon replied

We were hit with sudden capacity limit decreases at the end of April, so for June I requested additional capacity, which was granted. We were able to send in what we needed until last week, when a refill order for one of our storage categories was capped again. Looking in Capacity Manager, it looks like our granted request was rescinded, revoked, or canceled so we no longer have the extra space? Next to 'Your granted requests' it says "0.00 (Adjusted from XX.00)". Has anyone else experienced this?

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Seller_l2OwCTEw9OCyJ
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Amazon Miscounted units at warehouse FBA
by Seller_l2OwCTEw9OCyJ
Amazon replied

I’ve sent in Hundreds of units that are now missing from FBA? Do I I just sleep and wait for Amazon to adjust or do I need to get someone involved ?

I’ve also had a shipment where I sent ONLY 90 units BUT Amazon decided to CHARGE ME and verified that I sent 190 Units in a box when it couldn’t even possibly fit .

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Getting refunded less than the product cost - No help from Amazon case team
by Seller_ZRpwBxqcbiZFs
Amazon replied

I have recently shipped a batch of units which had some units displaced in an Amazon warehouse. When raised a case with Amazon, I got refunded but the refund was less than the product cost on the official supplier invoice. I have raised another case to highlight this issue but got no support. @Seller_WIFV02H2XUFgS @Seller_OOVUXZLmb2UEH @Seller_pAPBCLhysbW5T @Seller_CnfW62x6yxvJw could you please help me here?

6 units displaced - Case ID: 17531731111 , 17715608451

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Restricted ASIN Still Active 48+ Hours After Confirmation – Case ID 17852603401
by Seller_AM2EKa7Mp9XPe
Amazon replied

I submitted a report regarding an illegal product, and received a response from Seller Support confirming that the product is non-compliant and restricted from sale per Amazon policy (Case ID: 17852603401).

However, the ASIN remains active and purchasable more than 48 hours later.

Is there a typical timeframe for removal after such confirmation? Should this be escalated further, and if so, how? Looking for advice from experienced sellers or Amazon support.

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Seller_U51ThQGBwm0sg
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Suspicious Product Review ASIN: B0DT2SR5TD
by Seller_U51ThQGBwm0sg
Amazon replied

Good Evening,

Earlier today I received a highly suspicious review on one of my products. ASIN: B0DT2SR5TD.

I looked on this person's profile and I see that they do not have a long history of leaving product reviews on Amazon. They only have written 5 product reviews and they were all on the same day (April 20,2025) and they were mostly all negative.

The issue I have is that this product is specifically for people with erectile dysfunction and the person stated in their review that they did not even need this product. Secondly, they are stating that my product is cheap and they are urging people not to purchase it. Thirdly, the review doesn't state anything about the functionality of the product or exactly what they were unhappy with, which gives me an indication that this may not be a legitimate product review. It appears to be fake. Normally people have a history of leaving product reviews on Amazon and they tend to be mixed reviews, not all negative like this person's reviews.

I would kindly request that this review be removed from my product listing as this is extremely misleading and damaging to my customers and my business.

I have pasted the review profile link here as well as the person's profile:

https://www.amazon.com/gp/customer-reviews/RUECBZWPR9KZ9/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B0DT2SR5TD

https://www.amazon.com/gp/profile/amzn1.account.AFQ2VSWO57PJ4G5X5GIGMZ445W6Q/ref=cm_cr_srp_d_gw_btm?ie=UTF8

Thank you very much

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Seller_yURpeK027MtZP
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Account verification and products issue
by Seller_yURpeK027MtZP
Amazon replied

discussion.

Hello everyone. I'm facing some issues with my sellar central

1) My account is deactivated due to inactivity, so when i verify my account again, upload all required documents and click verification, it doesn't verify it. Means it says page will refresh in 30 sec but nothing happens and I'm on still in verification page waiting for my documents to be verified. After this, i receive email from sellar central that my documents couldn't be verified bcuz of image clarity/quality issues. I used the same image as i used for first time verification, then it was verified but now it doesn't

2) My product reached warehouse but pieces were too many so few are available and rest are FC Transfer. So the issue is when i search my product on amazon it doesn't appear, if my search by ASIN it still don't appear.

Please help me with these both issue's

Thank you

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Seller_M3psQMeKmMYkT
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RFS Return - Outbound Shipping should NOT be refunded to Buyer
by Seller_M3psQMeKmMYkT
Amazon replied

for RFS Refund at First Scam return, Seller should have the option NOT to refund Outbound Shipping Fee.

why does Safe-T refuse to reimburse the Outbound [and Return] Shipping fees, when Buyer has made error and returned wrong item

Safe-T is denying legit claims for Outbound and Return fees with the denial reason "The reimbursement claim does not cover outbound shipping costs" and "The issue you reported is not covered by the Prepaid Returns for Seller Fulfilled Order program." which is usual meaningless Safe-T rubbish

the link Safe-T supplies to justify their decision https://sellercentral.amazon.com/gp/help/202103400

- only refers to the Cost of return shipping charges - there is no relevant policy contained here for Buyer bearing cost of Outbound and Return shipping charges.

here is a few of our affected cases where we are getting scammed by Safe-T - @Joey_Amazon if you could be so kind as to take a look?

112-1369652-4885011

113-9713790-1321861

113-4106117-6054628

113-7602424-3725858

91910-65839-5559253

113-9713790-1321861

111-3550245-2857000

lately things have gotten even worse, with BOT-denials that offer no reasoning. after one or two appeals the case gets last worded, and even though the claim is mirror image of multitudes of Awarded cases that get Accepted - for no logical reason these mirror image claims still get denied. ☹️

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Horrible experience trying to ungate for months
by Seller_i1X7JNbiCUpnb
Amazon replied

I have submitted several invoices, LOA even, for the past month and I am getting same answer over and over again which makes me think no one is actually even looking at my invoices. The invoices meet all requirements.

My account has a great track record, sales, reviews, performance, health. EVERYTHING.

And still getting denied over and over again.

AMAZON PLEASE HELP!

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13 replies
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Seller_rKW2RtfLunUQu
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Touchmark custom design and tool
by Seller_rKW2RtfLunUQu
Amazon replied

[Moderator edit: removed commercial solicitation]

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3 replies
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