Buyer placed 2 orders for 25 units of Pokemon Prismatic Evolutions Elite Trainer Box for total 50 units via FBA, the cards are high value and special products, like lottery tickets, no store allow returns(Even amazon themselves not allows returns but they force 3rd seller to accept 30 days return) . The customer opened all the packs, stole the good cards, then returned the worthless cards for the full refund, It's like scratching a lottery ticket and then asking for the money back when they saw that they didn't win.

Buyer got the full $9000+ refund through amazon, this is like stealing for high value criminal activity but amazon hidden the buyer's shipping address so I can't report to their local police department. I report the buyer violation through amazon report form but only get a reply email says "We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation."

I fully understand the need to protect customers' private information, but this is a special case. It has already been a serious act of theft and, according to the law, it constitutes a two-year prison .

I want a real amazon people to look at my case to make sure the buyer got punished and also reimburse me for my lost due to the amazon incorrect full refund. I can provided all the pictures if needed for invesigation and below are the 2 order numbers:

112-9115825-6281009

112-5938225-6389005

Thank you

Hi all. I've looked for the answers but none was really conclusive. Please help if you can, MODs. Can we as a company share warehouse and office space with antoher seller? The seller will have a different account number, sell totally different products (home decor). We sell pet products. We are thinking about using the same wi-fi. The corporation address will be different. It's the shipping and return address that will be the same. We have some FBA products, but almost all FBM. They are a new seller who will do FBM, but also FBA too eventually. Thanks!

Xander_Amazon, or other Mods, over a week ago I opened a case demanding answers as to why a certain amount was deducted from the last pay out with no transparency. They called it "general account adjustment" but they can not clarify what that is. That is not telling me why the amount was taken. It is inexcusable horrible transparency. It has been transferred over and over with the same excuses, oh were contacting a different department, oh will get back with you, oh were working on it etc....just going in circles. I opened a case over a week ago and they are dragging their feet. This has to get answered, case id 17834876661. Amazon can not take money this way without documenting clear transparent reason.

We have received multiple a-2-z cases from the same buyer, Sesa Shipping. It appears that this is some type of 3rd party shipping service.

Each case has customer comments that are missing punctuation the same way: "Customer comments: “didnt arrive"

Each delivery shows as shipped and delivered on time, from both UPS and USPS.

Each case states “Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate"

This means that we provided sufficient information that proves the order was received, which keeps the claim from affecting our ODR, but we are still charged for the product amount.

Shipments from 2024, all filed within days of each other with the name SARPER used as buyer contact:

112-5121586-6108235 shipped using USPS tracking number 9434611206211811984779 - left with an individual (Mike) at this business

112-3729374-6021813 shipped using USPS tracking number 9434611206211836094750 - left with an individual (Mike) at this business

112-8778591-9325858 shipped using UPS tracking number 1Z1786R60393947803 - left with an individual (Mike) at this business

112-3604729-5455448 shipped using USPS tracking number 9434611206211487756847 - left with an individual (Mike) at this business

112-8525277-8330624 shipped using USPS tracking number 9434611206211487756670 - left with an individual (Mike) at this business

112-6611140-4593010 shipped using USPS tracking number 9434611206211463760448 - left with an individual (Mike) at this business

Shipments from 2025 so far, all filed on same day with a new name (Amine) used as buyer contact:

113-5522758-3289011 shipped using USPS tracking number 9434611206211261774616 - Delivered, Garage / Other Door / Other Location at Address

113-0467274-0425029 shipped using USPS tracking number 9434611206211288173706 - Delivered, Garage / Other Door / Other Location at Address

113-5775338-9405861 shipped using USPS tracking number 9434611206212892260301 - Delivered, Garage / Other Door / Other Location at Address

Please look at the discussion link from this seller who expressed that same issue with this same buyer (SESA).

Same A-2-Z issue resolved discussion link

What can I do to get this corrected?

Hi all,

I’m reaching out here as I’ve exhausted normal support channels and need this escalated ASAP.

On June 11, a disbursement of $173,114.16 was released from my Amazon US seller account. It was not deposited into my bank account, and when I checked the disbursement detail, I saw it was sent to a bank account ending in 662 — which I’ve never added, authorized, or seen in my deposit methods.

Worse, the funds were converted into EUR 147,874.51 via Amazon Currency Converter — something I’ve never opted into. I also never received an email confirming a bank change, which Amazon normally sends when banking info is updated.

This is either a massive internal error or a security breach that Amazon didn’t properly flag — and the money is now gone from my seller account.

So far, I’ve:

Opened a case in Seller Central (case ID: 17910265871)

Sent escalation emails to payments-investigate, seller-performance, cis, and jeff

Secured my account (reset password, phone number, and 2FA)

Received no confirmation that the issue is being properly investigated

Support keeps merging cases instead of treating this like the $173,000 stolen disbursement that it is.

Can a moderator or Amazon escalation team PLEASE step in and route this to someone who can trace the funds and provide a proper update?

— Seller: Fine Intimates