@Seller_FJwyF3iu5qxUY @Seller_l3eCP9f1PtJXC

Order #112-9559305-2095444.

The buyer falsely claimed that we sent the wrong item because it was "too small." We sent the exact item shown on the product page.

When she returned the item, I did not immediately issue a refund. I wanted to preserve my right to file a SAFE-T Claim for the return shipping, as she had misrepresented the reason for the return. I knew that if I initiated the refund, I would be unable to file a SAFE-T Claim. Typically, Amazon automatically issues refunds if the seller doesn't do so within about 48 hours of the return scan.

However, Amazon didn't automatically issue a refund, and the buyer filed an A-to-z claim, once again falsely claiming that we sent the wrong item. Amazon ruled in her favor.

I appealed, explaining that the buyer falsified the return reason and that Amazon's policy in the past has been to automatically issue refunds if I didn't do so within 48 hours of the return scan.

My appeal was denied, and it cannot be reopened.

I filed a return policy abuse claim since the buyer falsely claimed we sent the wrong item, but I realize that won't help my appeal. Hopefully, it will flag a manipulative buyer.

The buyer should have been charged for the return shipping, as she falsely claimed we sent the wrong item. Additionally, I should not have been penalized for not issuing a refund, as Amazon has always done so automatically. In fact, moderators have sometimes advised sellers not to initiate a refund in cases where the seller wants to file a SAFE-T Claim. At the very least, I feel my metrics shouldn't be hit because the buyer's claim was verifiably false (photos of her return were included in the appeal).

I hope a mod can help. Thank you.

We shipped a package using Amazon Buy Shipping. The shipping label was created with all the necessary information, including the customer's address, so we shipped the package immediately. However, the customer filed a claim with Amazon. Amazon notified us about the claim and requested details.

Upon checking the tracking information, we discovered that the carrier could not deliver the package due to an incorrect address and returned it to the Amazon Fulfillment Center. We included this information in our appeal, stating that the package had been delivered to the Amazon Fulfillment Center and had not been returned to us, the seller.

We contacted the carrier to inquire why the package was sent to the Fulfillment Center instead of back to us. They informed us that, according to their records, Amazon was listed as the sender. Thus, they followed their records, treating us as a third party not listed in their documentation.

We explained the situation to the A-to-Z Claim team, but unfortunately, they rejected our appeal. As a result, we lost a valuable item without any hearing. We then reached out to customer service to explain the entire situation, but they were not able to assist us either.

Is there any way to reopen the appeal process and have someone else review this matter? We have all the necessary proof available for verification. The product in question was expensive, and we have experienced similar situations in the past when we used our own shipping. In those cases, despite providing tracking information and proof of delivery, customer claims for non-delivery were also rejected for high-value items, allowing customers to keep the products without returning them.

In one instance, when we requested a customer to return our product, they confirmed via the Amazon Messaging Portal that they wanted us to pay for import duties and their expenses before returning it.

Is there any way to address this situation? It appears that once a claim is granted and an appeal is rejected, there is no recourse for sellers to recover valuable products while customers get to keep them for free. I would appreciate your thoughts on this matter and further advise.

Brother, the seal is not coming on Amazon, there is a scene, ads are put, there are 3400 plus views also, still the order has not come, not even a single order has come

How should an account be set up in the early stage,And how to deliver the order?